Support » Plugin: Customer Reviews for WooCommerce » I can’t open Reviews Tabs

  • Resolved eadvertising


    I am using Ava Theme from and I noticed that while I am using your plugin, I can’t open the tab with Reviews.

    Do you think that you can help?
    I already talked with the support from Ava and they told me that your plugin is altering that section and they can’t help me.

    The page I need help with: [log in to see the link]

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  • Plugin Author cusrev


    Thanks for trying my plugin!

    If you enable display of comments summary bar, then the plugin uses a custom template for the comments section. Unfortunately, WooCommerce doesn’t provide standard hooks to show the summary bar before comments, so I have to use the custom template. If you disable display of the summary bar, then the standard comments template is used.

    Can you please send me template of the comments section that is used by your theme (it should be located in “woocommerce” folder inside of your theme folder)? I will check if I can my adjust the comments template in the plugin and make it compatible. The email address is

    Plugin Author cusrev


    The analysis indicated that this problem was due to the fact that eadvertising’s theme used a custom template for showing reviews (by adding two extra “div” elements there).

    This plugin forces WooCommerce to use the standard reviews template with an insertion of the review summary bar. Since the standard template doesn’t have extra “div” elements, the theme didn’t work properly.

    To resolve this problem, version 3.18 of the plugin adds support for custom reviews templates. If your theme requires a customized reviews template or you would like to use a customized reviews template for some other reason, here is how to do it:

    1) Create a folder ‘customer-reviews-woocommerce’ in your current theme’s folder.
    2) Copy file ‘ivole-single-product-reviews.php’ from ‘templates’ subfolder in the plugin’s folder to the folder created at step 1.
    3) Customize the file ‘ivole-single-product-reviews.php’ in the current theme’s folder according to your requirements.

    If you customize ‘ivole-single-product-reviews.php’ according to your theme’s requirements, then you will be able to use reviews summary bar feature of the plugin.

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