Support » Fixing WordPress » I can’t login to site via wp-admin. I have to go through BlueHost.

  • guddealstore

    (@guddealstore)


    Hello,
    I can’t log in to my site via wp-admin. I have to go through BlueHost. Whenever I entered the back end I saw someone deleted all of the website data and changed administration power to an another email id. How can I reset it? There is any possibility to rectify the hacker IP address. I would like to know who hacked my website. please help.

    my site name http://www.guddealstore.com

    I need to know the hacker persons IP address. Please Help

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  • Moderator Steve Stern

    (@sterndata)

    Support Team Volunteer

    The best thing would be to restore your site from a backup,then attempt to delouse it to keep it from being hacked again. Do you (or does Bluehost) have a backup?

    Knowing the hacker’s IP address will not help.

    “I would like to know who hacked my website.”

    Are you thinking about revenge? If so, take a deep breath. Jeff Starr of Perishable Press put it this way (https://perishablepress.com/what-to-do-when-your-site-gets-hacked/)…
    “After discovering that hacker forum thread discussing how the greasy scumbags hacked my site, I was livid. I wanted revenge. I wanted to “get even”. But even in my rage I knew better than to stir up the hornets nest. Taking any form of direct action against the perpetrators ultimately would have backfired. Seriously, we’re talking about people who spend their lives exploiting vulnerabilities. Of course, not all hackers are bad guys, but you definitely don’t want to pick a fight with an army of people who share that “hacker” mentality. No matter how upset or justified you might be, you’re better off just letting it go. Clean up the hack, secure your site, and move on with your life. My advice.”

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