Support » Everything else WordPress » I can’t login to my wordpress, “log-in__trashed” issue showing in url.

  • Here is the full story, how I got this error,
    Yesterday (20-10-2020) I was working with the plugin “https://wordpress.org/plugins/ajax-login-and-registration-modal-popup/” in order to set up login and registration form.

    It asked me to delete “wp_login” as it may interfere with the above plugin while logging in. I did it and deleted the same, and from then, the error showing is this one (“404” and the url to this error is “https://www.herpescurecare.com/log-in__trashed/?redirect_to=https%3A%2F%2Fwww.herpescurecare.com%2Fwp-admin%2F”).

    Now I did everything to recover my website:

    • I installed fresh wordpress on my server, still, cant access the login page
    • I installed the previous version of my website, no luck

    I am clueless if it is a cache issue or something else, but every time I browse any page of my website, surprisingly it opens up the old version (this happens even after i install new wordpress on the site) Don’t worry about database, username or password, i checked those right. Cloudflare cache purged, w3 total cache (don’t have access), browser cache purged”

    I even deleted all the data through cpanel>public_html, to see if that changes anything, it didn’t change anything.

    I also changed the nameserver, it didn’t change things either. The same old flawed website”

    I want help with:

    1. how to fix issue “log-in__trashed”
    2. If it is cache issue, how to solve this, if it is not cache, what should i do?
    3. Any page related to my website whether it is wp login or any other other page or post, open up in older version. that might be the reason, even after installing the fresh wordpress, it opens up “404” error when I TRY TO LOGIN TO WORDPRESS.

      HERE IS MY LOGIN URL” herpescurecare.com/admin

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Hi,

    I have analyzed the issues. Please try the following updates,

    If you can’t login into the back end of your site via /wp-admin then you’ll need FTP access to get at the plugins folders in your wp-content file

    1.Using a CPANEL file manager (or FTP), rename your plugins folder. You can rename it anything – for example, “oldplugins”. This will disable all plugins. You’ll also need to clear your browser cache/history completely or use an browser incognito window so your browser doesn’t continue redirecting you.
    2.Try the normal /wp-admin or wp-login.php again and this time you should be able to gain access.
    3.Once you can login successfully, rename “oldplugins” back to just “plugins”.
    4.Go back to your dashboard and view the plugins, WordPress should still have them all deactivated.
    5.Activate each plugin one by one through wp-admin & then test the /wp-admin page loads correctly after each activation.
    6.Once you find the particular plugin that is causing issues, you can rename the plugins folder one more time, log in again, rename plugins folder back to “plugins”, reactivate all plugins except the problem one.
    7.Remove the problematic plugin from the “plugins” directory.

    Hope this helps!
    Thanks

    Try this link to login… I checked and the file is there so I’m hoping it will let you in…

    https://www.herpescurecare.com/wp-login.php

    Once you get in try to deactivate that ‘ajax login’ plugin as I’m hoping that will undo its damage and get rid of the ‘log-in__trashed’ redirect or whatever they’ve done to cause that problem.

    I know you want to use that plugin so I’d recommend that, once you get your site fixed, you’ll then touch base with the plugin’s author before re-enabling it.

Viewing 2 replies - 1 through 2 (of 2 total)
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