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I cant log in after installing update

  • I am not sure if that is the right version or not, but after I tried to install the 3.1.1 and now I cannot login. Please help!

Viewing 10 replies - 1 through 10 (of 10 total)
  • esmi
    Forum Moderator

    @esmi

    after I tried to install the 3.1.1

    After what? And why were you installing 3.1.1?

    Um sorry that may be the wrong update #. All I know is there was a reccomendation at the top of my screen that told me to update and one day I was like, yea ok I can update!

    But now I am locked out. Any suggestions on how to fix this?

    Thank you so much for your help!

    The site is iamugly.org/wp-admin

    username: admin
    password: nu3(udtk$r(Q
    (I reset it because I thought that may be the issue.)

    Are you support?

    esmi
    Forum Moderator

    @esmi

    What version of WordPress were you running before the update? Did you make a database backup as you were advised to do by the upgrade notice?

    sorry, I am new to wordpress

    no I didn’t amd I am not sure what version it was. I know it was much older

    esmi
    Forum Moderator

    @esmi

    You should never try to carry out a 1-click upgrade if you are using an older version of WordPress (where older = less than 3.0). I’m not sure if this will work now but try:
    – switching to the default theme by renaming your current theme’s folder in wp-content/themes and adding “-old” to the end of the folder name using FTP or whatever file management application your host provides.

    resetting the plugins folder by FTP or phpMyAdmin.

    – re-uploading all files & folders – except the wp-content folder – from a fresh download of WordPress.

    I can do all of this even though I cant even log into my site?

    Thank you so much for the help! I will do what I can!

    esmi
    Forum Moderator

    @esmi

    I can do all of this even though I cant even log into my site?

    Yes.

Viewing 10 replies - 1 through 10 (of 10 total)
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