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I cant log in after installing update (11 posts)

  1. dijon37
    Member
    Posted 3 years ago #

    I am not sure if that is the right version or not, but after I tried to install the 3.1.1 and now I cannot login. Please help!

  2. esmi
    Forum Moderator
    Posted 3 years ago #

    after I tried to install the 3.1.1

    After what? And why were you installing 3.1.1?

  3. dijon37
    Member
    Posted 3 years ago #

    Um sorry that may be the wrong update #. All I know is there was a reccomendation at the top of my screen that told me to update and one day I was like, yea ok I can update!

    But now I am locked out. Any suggestions on how to fix this?

  4. dijon37
    Member
    Posted 3 years ago #

    Thank you so much for your help!

    The site is iamugly.org/wp-admin

    username: admin
    password: nu3(udtk$r(Q
    (I reset it because I thought that may be the issue.)

    Are you support?

  5. esmi
    Forum Moderator
    Posted 3 years ago #

    What version of WordPress were you running before the update? Did you make a database backup as you were advised to do by the upgrade notice?

  6. dijon37
    Member
    Posted 3 years ago #

    sorry, I am new to wordpress

  7. dijon37
    Member
    Posted 3 years ago #

    no I didn't amd I am not sure what version it was. I know it was much older

  8. esmi
    Forum Moderator
    Posted 3 years ago #

    You should never try to carry out a 1-click upgrade if you are using an older version of WordPress (where older = less than 3.0). I'm not sure if this will work now but try:
    - switching to the default theme by renaming your current theme's folder in wp-content/themes and adding "-old" to the end of the folder name using FTP or whatever file management application your host provides.

    - resetting the plugins folder by FTP or phpMyAdmin.

    - re-uploading all files & folders - except the wp-content folder - from a fresh download of WordPress.

  9. dijon37
    Member
    Posted 3 years ago #

    I can do all of this even though I cant even log into my site?

  10. dijon37
    Member
    Posted 3 years ago #

    Thank you so much for the help! I will do what I can!

  11. esmi
    Forum Moderator
    Posted 3 years ago #

    I can do all of this even though I cant even log into my site?

    Yes.

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