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[Resolved] I can't get back the ZIP Premium Extension

  • umpire274
    Member

    @umpire274

    Hi.

    In my new WordPress install (from my old backup) I’ve re-installed the wordpress-backup-to-dropbox plugin but when I want to get back the ZIP Premium Extension obtain this message:

    There was an error installing your premium extension – Archivio non compatibile. (Archive not compatible or something else).

    I’ve change my hosting but the domain is the same when I bought the license of the Premium Extension.

    Can anoyone help me?

    Alex.

    http://wordpress.org/extend/plugins/wordpress-backup-to-dropbox/

Viewing 11 replies - 1 through 11 (of 11 total)
  • Plugin Author Michael De Wildt
    Member

    @michaeldewildt

    Gday Alex,

    Please ensure that WordPress can write to the ‘wp-content/plugins/wordpress-backup-to-dropbox/Extensions’ directory.

    If you have tried this a few times and get a “Installation limited” message please get back to me and I will increase it for you.

    Cheers,
    Mikey

    umpire274
    Member

    @umpire274

    Thank’s Michael.

    I’ve tried to put the chemod to 0777 for the dir you have mentioned, but the result was the same.

    Could be something with php extensions?

    Alex.

    umpire274
    Member

    @umpire274

    There’s any logs I can inspect? On the Apache’s logs there’s nothing regarding this problem.

    Alex.

    umpire274
    Member

    @umpire274

    I’ve tried to delete the plugin, reinstall the version 1.3 and get back the ZIP extension but the message is the same

    There was an error installing your premium extension – Archivio non compatibile.

    #: Classes/class-wp-backup-extension-manager.php:83
    #: Classes/class-wp-backup-extension-manager.php:90
    msgid “There was an error installing your premium extension”
    msgstr “Si è verificato un errore installando l’estensione Premium”

    Alex.

    umpire274
    Member

    @umpire274

    In the Classes/class-wp-backup-extension-manager.php when plugin try to download the extension this is the $download_file variable content:

    /tmp/downloadkeyc7d97d59e0af29b2b2aa3ca17c695f96nameZip+backupsitehttp%3A%2F%2Fwww.tmp

    Alex.

    umpire274
    Member

    @umpire274

    It is not also a problem with /tmp dir because I change the temp dir for WordPress but the result don’t change.

    Now the $download_file variable content is:

    /var/www/vhosts/european-officials.eu/tmp/downloadkeyc7d97d59e0af29b2b2aa3ca17c695f96nameZip+backupsitehttp%3A%2F%2Fwww.tmp

    Alex.

    Plugin Author Michael De Wildt
    Member

    @michaeldewildt

    Hey Alex,

    This is the first I have heard if this issue. I am assuming the zip is being corrupted during the download somehow.

    What version of PHP and cURL are you using?

    Cheers,
    Mikey

    umpire274
    Member

    @umpire274

    Thank’s Michael.

    OS CentOS 6.4
    PHP 5.3.3
    cURL 7.19.7

    Alex.

    umpire274
    Member

    @umpire274

    Same result with 1.4.5 now installed.

    Alex.

    Plugin Author Michael De Wildt
    Member

    @michaeldewildt

    Do you have any issues or have to do anything special when installing extensions?

    umpire274
    Member

    @umpire274

    Hi Michael.

    The problem for me is solved. I haven’t made nothing but this morning I had get the zip extension (release 1.4.3).
    Also after updating plugin to 1.5 I installed the zip extension.

    Thank’s a lot,
    Alex.

Viewing 11 replies - 1 through 11 (of 11 total)
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