Support » Plugin: WordPress Backup to Dropbox » I can't get back the ZIP Premium Extension

  • Resolved umpire274

    (@umpire274)


    Hi.

    In my new WordPress install (from my old backup) I’ve re-installed the wordpress-backup-to-dropbox plugin but when I want to get back the ZIP Premium Extension obtain this message:

    There was an error installing your premium extension – Archivio non compatibile. (Archive not compatible or something else).

    I’ve change my hosting but the domain is the same when I bought the license of the Premium Extension.

    Can anoyone help me?

    Alex.

    http://wordpress.org/extend/plugins/wordpress-backup-to-dropbox/

Viewing 11 replies - 1 through 11 (of 11 total)
  • Plugin Contributor Michael De Wildt

    (@michaeldewildt)

    Gday Alex,

    Please ensure that WordPress can write to the ‘wp-content/plugins/wordpress-backup-to-dropbox/Extensions’ directory.

    If you have tried this a few times and get a “Installation limited” message please get back to me and I will increase it for you.

    Cheers,
    Mikey

    umpire274

    (@umpire274)

    Thank’s Michael.

    I’ve tried to put the chemod to 0777 for the dir you have mentioned, but the result was the same.

    Could be something with php extensions?

    Alex.

    umpire274

    (@umpire274)

    There’s any logs I can inspect? On the Apache’s logs there’s nothing regarding this problem.

    Alex.

    umpire274

    (@umpire274)

    I’ve tried to delete the plugin, reinstall the version 1.3 and get back the ZIP extension but the message is the same

    There was an error installing your premium extension – Archivio non compatibile.

    #: Classes/class-wp-backup-extension-manager.php:83
    #: Classes/class-wp-backup-extension-manager.php:90
    msgid “There was an error installing your premium extension”
    msgstr “Si è verificato un errore installando l’estensione Premium”

    Alex.

    umpire274

    (@umpire274)

    In the Classes/class-wp-backup-extension-manager.php when plugin try to download the extension this is the $download_file variable content:

    /tmp/downloadkeyc7d97d59e0af29b2b2aa3ca17c695f96nameZip+backupsitehttp%3A%2F%2Fwww.tmp

    Alex.

    umpire274

    (@umpire274)

    It is not also a problem with /tmp dir because I change the temp dir for WordPress but the result don’t change.

    Now the $download_file variable content is:

    /var/www/vhosts/european-officials.eu/tmp/downloadkeyc7d97d59e0af29b2b2aa3ca17c695f96nameZip+backupsitehttp%3A%2F%2Fwww.tmp

    Alex.

    Plugin Contributor Michael De Wildt

    (@michaeldewildt)

    Hey Alex,

    This is the first I have heard if this issue. I am assuming the zip is being corrupted during the download somehow.

    What version of PHP and cURL are you using?

    Cheers,
    Mikey

    umpire274

    (@umpire274)

    Thank’s Michael.

    OS CentOS 6.4
    PHP 5.3.3
    cURL 7.19.7

    Alex.

    umpire274

    (@umpire274)

    Same result with 1.4.5 now installed.

    Alex.

    Plugin Contributor Michael De Wildt

    (@michaeldewildt)

    Do you have any issues or have to do anything special when installing extensions?

    Hi Michael.

    The problem for me is solved. I haven’t made nothing but this morning I had get the zip extension (release 1.4.3).
    Also after updating plugin to 1.5 I installed the zip extension.

    Thank’s a lot,
    Alex.

Viewing 11 replies - 1 through 11 (of 11 total)
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