I can’t find where to cancel the automatic payment.

  • rch5963

    (@rch5963)


    1 month, 3 weeks ago

    I purchased the Pro Add-on and have been paying automatically by credit card on a seasonal basis. Why can’t I find the button to cancel the automatic payment? No one has responded to my email or support ticket.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author DylanAuty

    (@dylanauty)

    1 month, 3 weeks ago

    Hi @rch5963,

    Our sincerest apologies for the trouble you’ve experienced reaching out to us. It’s possible our system mistakenly flagged your support ticket and we haven’t received it yet.

    I’d like to look into this and get in touch with you directly as soon as possible to get the subscription issue resolved. Could I ask you to confirm the name you used when submitting the ticket, or alternatively your actively link website link?

    This will allow me to pull up your account details on my side and get in touch with you as soon as possible.

    Thread Starter rch5963

    (@rch5963)

    1 month, 3 weeks ago

    website link : http://43.155.216.53

    Plugin Author DylanAuty

    (@dylanauty)

    1 month, 3 weeks ago

    Hi @rch5963,

    Thank you for getting back to me, I was able to find your account information and I will be sending you an email directly in a moment, this will prevent any support desk related filtering.

    Please keep an eye out for my email in the next 10 minutes or so.

Viewing 3 replies - 1 through 3 (of 3 total)
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