Title: I can't do plugin
Last modified: August 21, 2016

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# I can't do plugin

 *  Resolved [shengadmin](https://wordpress.org/support/users/shengadmin/)
 * (@shengadmin)
 * [12 years, 4 months ago](https://wordpress.org/support/topic/i-cant-do-plugin/)
 * For some reason, I can’t do plugin as it always re-direct installation to another
   sales page [http://genuinerxstore.com/](http://genuinerxstore.com/), and also
   my WordPress login page does not have the WordPress log and word. Can you let
   me know how to solve this problem.
 * Thanks
    Sheng

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Moderator [t-p](https://wordpress.org/support/users/t-p/)
 * (@t-p)
 * [12 years, 4 months ago](https://wordpress.org/support/topic/i-cant-do-plugin/#post-4445006)
 * Have you tried:
    – deactivating ALL plugins temporarily to see if this resolves
   the problem. If this works, re-activate them individually (one-by-one) to find
   the problematic plugin(s). If you can’t get into your admin dashboard, try deactivating
   via [FTP or SFTP ](http://codex.wordpress.org/FTP_Clients)or whatever file management
   application your host provides. If applicable, also remember to deactivate any
   plugins in the mu-plugins folder. The easiest way is to rename that folder to
   mu-plugins-old. – switching to the unedited default, core-bundled Theme (such
   as Twenty Twelve, Twenty Thirteen or Twenty Fourteen) for a moment using the 
   WP dashboard to rule out any theme-specific issue. If you don’t have access to
   your admin area, you can switch to the default theme by renaming your current
   theme’s folder in wp-content/themes and adding “-old” to the end of the folder
   name using via FTP or SFTP or whatever file management application your host 
   provides. Alternately, you can remove other themes except the default theme. 
   That will force your site to use it. – [resetting the plugins folder](http://codex.wordpress.org/FAQ_Troubleshooting#How_to_deactivate_all_plugins_when_not_able_to_access_the_administrative_menus.3F)
   by FTP or PhpMyAdmin. Sometimes, an apparently inactive plugin can still cause
   problems (because the hooks remain unless plugins completely removed or some 
   plugins stick around in cached files. So by renaming the folder, you break them
   and force them inactive). – If the above troubleshooting steps fail to resolve
   the issue, try manually re-uploading all files and folders EXCEPT the wp-config.
   php file and the /wp-content/ directory from a fresh download of WordPress. Make
   sure that you delete the old copies of files & folder before uploading the new
   ones. Read the [Manual Update ](http://codex.wordpress.org/Updating_WordPress#Manual_Update)
   directions first! – **Always backup everything (including your database) before
   doing any actions, just in case.**
 *  Thread Starter [shengadmin](https://wordpress.org/support/users/shengadmin/)
 * (@shengadmin)
 * [12 years, 4 months ago](https://wordpress.org/support/topic/i-cant-do-plugin/#post-4445042)
 * Hi Tara,
    I have followed your instruction to de-active each plugin. I found 
   API linked with a suspicious website. I changed API by using Aksimet. It allows
   me to plugin now. However, I think I need to change my WordPress admin long in
   password as well.
 * Thanks
    Sheng
 *  Moderator [t-p](https://wordpress.org/support/users/t-p/)
 * (@t-p)
 * [12 years, 4 months ago](https://wordpress.org/support/topic/i-cant-do-plugin/#post-4445046)
 * glad you got it resolved 🙂

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘I can't do plugin’ is closed to new replies.

 * In: [Installing WordPress](https://wordpress.org/support/forum/installation/)
 * 3 replies
 * 2 participants
 * Last reply from: [t-p](https://wordpress.org/support/users/t-p/)
 * Last activity: [12 years, 4 months ago](https://wordpress.org/support/topic/i-cant-do-plugin/#post-4445046)
 * Status: resolved

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