I can’t delete the plug-in in staging

  • Resolved keyladamaer

    (@keyladamaer)


    1 year, 4 months ago

    I’m trying to test different solutions in staging and wanted to remove the Royal Elementor Addons and Templates plug-in among others, but I’m redirected to an error page (critical error) every time I try. I even received an email from WP.

    WordPress 6.2.1
    Theme: Hello Elementor (version 2.7.1)
    Royal Elementor Addons (version 1.3.67)
    Version PHP 7.4.33

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor Givi WP Royal Support

    (@ggedenidze1982)

    1 year, 4 months ago

    Hi,
    First, thank you for choosing our Theme and Plugin.

    Please provide a more detailed description of your issue, including the specific errors you are encountering. If possible, it would be helpful to include a screenshot as well. Rest assured, we will thoroughly investigate the problem and work towards finding a solution. I will do my best to help you.

    Kind Regards,
    Givi

    Thread Starter keyladamaer

    (@keyladamaer)

    1 year, 4 months ago

    Hi Givi, this is the screenshot of the error when I try to deactivate the plugin. as you can see from the url at the top of the screenshot, I’m in staging.

    Plugin Contributor Nick WP Royal Support

    (@elementoraddonswpr)

    1 year, 4 months ago

    This is very strange, probably you have some WP or Hosting related issues.

    Please Navigate to Tools > Site Health > Info (tab) and click on the “Copy site info to clipboard” button, then send the information to our email: royalelementoraddons@gmail.com

    Also, navigate to Tools > Export – choose All Content and click on Download Export File and then send this file to our email – royalelementoraddons@gmail.com as well

    We will analyze your system and replicate the same case. This will help us to debug the issue much easier and provide a faster solution.

    Kind Regards,
    Nick

Viewing 3 replies - 1 through 3 (of 3 total)
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