Support » Plugin: WordPress Related Posts » I can't delete or edit the plugin

  • Resolved Jerome Aaron Tan

    (@jeromeaarontan)


    Hi, after installing the plugin I still haven’t activate it but when I see my post the related post already exist! Right now when
    I vist the installed plugin it’s deactivated and I can’t activate it, when I click the Related Posts tab in the installed plugin section a message – “You do not have sufficient permissions to access this page.” (maybe because it’s not activated) Then when I click the delete or activate it just load to main page.

    http://wordpress.org/extend/plugins/wordpress-23-related-posts-plugin/

Viewing 15 replies - 1 through 15 (of 15 total)
  • Hey!

    Are you a super-user or the admin of the blog in question? I’m afraid you cannot activate, edit or delete the plugin otherwise.

    Let me know if this isn’t the case or if you have any other questions — I’m here to help!

    Take care & have a nice day!

    Best,
    Silvo

    Hi there,

    Thank for replying, I’m the admin of the site. I just install it yesterday.

    Hey, thanks for the fast response!

    Do you by any chance have any other related posts plugins installed? If so, which ones? Which browser are you using? Does the same thing happen if you switch to another one?

    Thanks for all your feedback, much appreciated!

    Best,
    Silvo

    no, I don’t have any related plugin install. I’m using mozilla firefox

    The main problem is I can’t activate it or even delete it. When I try to re-upload the file it’s already exist! Will it be ok if I access the FTP then delete the file?

    Hey Jerome, sorry for my continuous questions, but are you by any chance accessing your WP Dashboard as a multi-user?

    The reason why I am asking this is because we suspect that you might not have all the admin privileges, which is why you are having these problems.

    But to answer your question — yeah, there should be no problems deleting the plugin from your FTP servers, if the plugin is deactivated.

    Let us know how it goes, although we are still puzzled why this is happening.

    Best,
    Silvo

    yes, I have 2 admin accounts. I’ve tried both admin account but the result is the same. Okies, I might try deleting it in the FTP section. In my plugin section it’s deactivate but my site it’s showing related post so is it consider to be activated or not? Lol

    This is weird, yes! Do you mind sending us over your credentials so we could have a closer look at it ourselves?

    We can understand this is not completely comfortable for you, but I’m afraid this is the only way to get to the bottom of this unusual case. And to avoid any future complications, of course.

    But how can one have two admin accounts for one blog, if I may ask? 🙂

    Thanks!

    http://www.greatestmoviesofalltime.net/ is the website, do you need an account to check? if yes can you give me your email?

    No problem with me.

    It’s just one for me and one for my buddy. lol

    Hey, sure, why not, we’ll be more than glad to take a closer look at it.

    Here’s my email address: support@zemanta.com

    Thanks! 🙂

    send you a mail 🙂

    Got it, thanks! 🙂

    I’ll get back to you ASAP!

    Hey!

    We took a look at the whole situation and we can confidently say that those ‘Related Articles’ under your recent posts are not ours, which is why you can delete our plugin from your FTP server.

    But this doesn’t make our situation any less weirder! That redirection when clicking on the Activate, Edit or Delete button is something we cannot get to the bottom of. Sorry!

    But I did install our other plugin called ‘Related Posts by Zemanta’ on your Dashboard, just to see if the same thing happens — and it doesn’t! 🙂

    These two plugins are basically identical, so I would suggest you to use this new one I installed. But if you decide to have your blog related-posts-free, then you should be able to modify/delete that plugin without any problems.

    But do let me know if this isn’t the case or if you have any other questions what-so-ever — I’ll gladly help!

    Take care & have a nice day!

    Best,
    Silvo

    thnx! your a great help!

    You are welcome, glad to hear everything is back to normal! 🙂

    Have you successfully removed the old, troublesome plugin via FTP? Any problems?

    I’m going to mark this topic as resolved now, but if you have any further questions, please do not hesitate to ask! I’m here to help!

    Take care & have a nice weekend!

    Best,
    Silvo

Viewing 15 replies - 1 through 15 (of 15 total)
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