Support » Plugin: Cerber Security, Antispam & Malware Scan » I can’t delete any ip from the blacklist

  • Resolved vargaspazdaniel

    (@vargaspazdaniel)



    Hi,

    I’m receiving some attacks from polands IPs and yesterday i added some IPs to blacklist. However i added one by error, so i want to delete it but when i click on “Delete” it doesn’t work. I’m trying to delete IPs from blacklist but i’m not able to do that.

    I don’t have any javascript blocker or any type of blocker on my webpage and this happens with the lastest update of Cerberus.

Viewing 12 replies - 1 through 12 (of 12 total)
  • Hello… someone can help me please?

    Plugin Author Gioni

    (@gioni)

    It seems something prevent the plugin from executing AJAX requests. Here are two things you need to do.

    1. Please make sure that you are able to delete IP from the White Access list.

    2. Go to the Access Lists admin page. Open the browser console (F12 in Chrome). Switch to the Network tab. Try to delete an IP. Check the server response. It should be 200 OK.

    I’m able to delete whitelist IP but not to delete blacklist. When i try it just stay the same..

    In Network tab i get 200, but it doesn’t delete any blacklisted IP.

    Plugin Author Gioni

    (@gioni)

    Show me an IP you can’t delete.

    195.22.124.0 – 195.22.127.255

    After add this network to blacklist, i’m not able to delete it. That network is just an example, i can’t delete any type of IP.

    EDIT: Ok, i can delete single IP but i’m not able to delete networks.

    Plugin Author Gioni

    (@gioni)

    Please, show me the real network that you are unable to delete. Not an example.

    That’s the real network Gioni.

    Plugin Author Gioni

    (@gioni)

    Is it something classified? 🙂

    You can delete them by using any DB management software. Just delete appropriate rows in the cerber_acl DB table.

    But how to fix it in the website?

    Plugin Author Gioni

    (@gioni)

    Please, submit a screenshot with those networks here: http://wpcerber.com/support/

    vargaspazdaniel

    (@vargaspazdaniel)

    Done Gioni, thank you.

    I will wait for reply.

Viewing 12 replies - 1 through 12 (of 12 total)
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