I can’t deactivate plug-in

Resolved Anonymous User 14701108
(@anonymized-14701108)

6 years, 9 months ago
Hi,
when I try to deactivate this plugin, my homepage and all the pages of my site are white. No error, no lock, no code, nothing, a completly white page.
- This topic was modified 6 years, 9 months ago by Anonymous User 14701108.
The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

Plugin Author Fernando Claussen
(@fclaussen)

6 years, 9 months ago

Hmm.. That’s odd.

Since I can’t ask for access I will try to guide you into how to get an error message.

Go into your FTP, open the file wp-config.php

Enabling debugging: https://codex.wordpress.org/WP_DEBUG
Follow the steps in the link above.

Repeat the steps that cause the error. See if any errors show up in the screen and/or if a file called debug.log was created inside the wp-content folder.

Please share the error message found using this method.
Thread Starter Anonymous User 14701108
(@anonymized-14701108)

6 years, 9 months ago
My error on deactivating GDPR.

Fatal error: Uncaught Error: Call to undefined function is_allowed_cookie() in /web/htdocs/www.eurosudsrl.com/home/wp-content/themes/x-child/functions.php:24 Stack trace: #0 /web/htdocs/www.eurosudsrl.com/home/wp-includes/class-wp-hook.php(286): analytics('') #1 /web/htdocs/www.eurosudsrl.com/home/wp-includes/class-wp-hook.php(310): WP_Hook->apply_filters(NULL, Array) #2 /web/htdocs/www.eurosudsrl.com/home/wp-includes/plugin.php(453): WP_Hook->do_action(Array) #3 /web/htdocs/www.eurosudsrl.com/home/wp-includes/general-template.php(2614): do_action('wp_head') #4 /web/htdocs/www.eurosudsrl.com/home/wp-content/themes/x-child/framework/views/global/_header.php(16): wp_head() #5 /web/htdocs/www.eurosudsrl.com/home/wp-content/themes/x/framework/functions/global/view-routing.php(182): include('/web/htdocs/www...') #6 /web/htdocs/www.eurosudsrl.com/home/wp-content/themes/x/framework/functions/global/view-routing.php(55): X_View_Router::render('/web/htdocs/www...', Array, true) #7 /web/htdocs/www.eurosudsrl.com/home/wp-content/the in /web/htdocs/www.eurosudsrl.com/home/wp-content/themes/x-child/functions.php on line 24

EDIT: in function.php I’ve found a code that I’ve written:
```
/*Stop Analytics GDPR	*/
add_action( 'wp_head', 'analytics' );
function analytics() {
  if ( ! is_allowed_cookie( '_ga' ) ) {
    ?>
    <script>
      window['ga-disable-UA-75618759-1'] = true; 
    </script>
    <?php
  }
}

/*End Stop Analytics GDPR*/
```
Resolved. The problem was there.
- This reply was modified 6 years, 9 months ago by Anonymous User 14701108. Reason: Resolve
- This reply was modified 6 years, 9 months ago by Anonymous User 14701108.
Plugin Author Fernando Claussen
(@fclaussen)

6 years, 9 months ago
Yes. If you are removing the plugin you need to undo the changes.

Or, for reference, in the future you could wrap these type of functions in something like.
```
if( function_exists( 'is_allowed_cookie' ) ) {
// your code
}
```
That would prevent these kind of errors.
Plugin Author Fernando Claussen
(@fclaussen)

6 years, 9 months ago

Don’t forget to turn debugging off. Having it set to ON will slow your site down.

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