Support » Plugin: Contact Form by WPForms - Drag & Drop Form Builder for WordPress » I can’t access WPForm settings from admin. Shows fatal error.

  • Resolved Creativemind18

    (@jobsgivers)


    For some time now i cannot access WPform setting form admin dashboard, i cannot even access my old forms that i have created in the past. Anything i click from WPform menus will only show the error message below:

    There has been a critical error on your website. Please check your site admin email inbox for instructions.

    Learn more about debugging in WordPress.

    However, all my existing forms are working perfectly well on the front-end and my entire site is equally working fine without experiencing such fatal error anywhere and beside there is not error message sent to my email.

    But it’s only WPform plugin that keep showing this fatal error from the admin side when ever i tried to access it.

    This problem even started before the last update and the last update still did not fix the problem.

    Kindly assist me on this.

    Thanks.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Ethan Choi

    (@ethanchoi)

    Hi @jobsgivers,

    Sorry to hear that!

    When you get the chance, could you try setting up error logs for your site by following our guide to enable debugging.

    This will enable you to record error messages for further troubleshooting, and you can share them with us here.

    Hope this helps!

    Plugin Support Ethan Choi

    (@ethanchoi)

    Hi @jobsgivers,

    We haven’t heard back from you in about a week, so I’m going to go ahead and close this thread for now. But if you’d like us to assist, please feel welcome to continue the conversation.

    Thanks!

    Thread Starter Creativemind18

    (@jobsgivers)

    Thank you, I eventually discovered one conflicting plugin causing the problem.

    I was able to solve the issue after deactivating that plugin.

    You can go ahead and close the tread.

    Thanks.

Viewing 3 replies - 1 through 3 (of 3 total)
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