I cannot update

  • Resolved pexys

    (@pexys)


    5 years, 3 months ago

    Hi,

    I cannot update plugin, i have this error message : impossible to delete old version.

    How can I do ?

    Thanks in advance !

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author gioni

    (@gioni)

    5 years, 3 months ago

    This is usually due to inconsistent file permissions. You can delete the plugin folder wp-cerber by using a file manager in your hosting control panel or via FTP. Once you’ve deleted the folder, install the plugin as usual.

    Thread Starter pexys

    (@pexys)

    5 years, 3 months ago

    Hi,

    Will I lose the configurations made on the plugin?

    Thanks !

    Plugin Author gioni

    (@gioni)

    5 years, 3 months ago

    Nope, that’s safe.

    Thread Starter pexys

    (@pexys)

    5 years, 3 months ago

    Hi,

    Thanks ! It’s ok 🙂

Viewing 4 replies - 1 through 4 (of 4 total)
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