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Wordfence Security
I Cannot See My Site (11 posts)

  1. RobiChatter
    Member
    Posted 8 months ago #

    Hello! I installed a copy of WordFence at http://robichatter.com. While I others can see it, I cannot sign in or access my site from my home network.

    Please advise me. What can I do to fix this problem?

    https://wordpress.org/plugins/wordfence/

  2. barnez
    Member
    Posted 8 months ago #

    This info is listed on the wordfence assistant plugin page:

    "If you have been locked out of your WordPress installation, we provide a user-friendly way to unlock your site by sending an unlock email to the site administrator's email address. Occasionally this does not work which is why we created this plugin. In this case, you will need to delete the Wordfence files from the /wp-content/plugins/wordfence/ directory. Once you've done that, install this plugin and use it to disable the Wordfence firewall. You can then safely re-enable Wordfence and adjust the onfiguration to avoid getting locked out again. Make sure you update your administrator email address to that you can use the user-friendly email unlock feature if you lock yourself out of your site in future."

    You can delete the Wordfence directory through an FTP client like FileZilla or by using the file manager in your site's cPanel.

  3. RobiChatter
    Member
    Posted 8 months ago #

    Thank you for the info. I saw that, but I thought my problem might be different.

  4. RobiChatter
    Member
    Posted 8 months ago #

    I did everything, but I still cannot login to my site. How does the "email" get sent? Is there someone I have to contact?

  5. RobiChatter
    Member
    Posted 8 months ago #

    The error messages I get are: Error code: ERR_CONNECTION_TIMED_OUT ERR_CONNECTION_REFUSED.

    Please help me. I am desperate to regain control of my site. When I use my cell phone Internet provider I can see the site on all my connected devices, but when I use my home provider, I cannot see anything.

    Http://robichatter.com is the only site I cannot see. I have installed Wordfence Assistant, deleted files, reset the firewall, and reinstalled Wordfence. Still, nothing has happened.

    I need this issue to be resolved, please.

  6. RobiChatter
    Member
    Posted 8 months ago #

    The error messages I get are: Error code: ERR_CONNECTION_TIMED_OUT and Error code: ERR_CONNECTION_REFUSED.

    Please help me. I am desperate to regain control of my site. When I use my cell phone Internet provider I can see the site on all my connected devices, but when I use my home provider, I cannot see anything.

    Http://robichatter.com is the only site I cannot see. I have installed Wordfence Assistant, deleted files, reset the firewall, and reinstalled Wordfence. Still, nothing has happened.

    I need this issue to be resolved, please.

  7. barnez
    Member
    Posted 8 months ago #

    Hi. Sorry for the delay in getting back - busy day.

    It sounds like your home IP address is being blocked. This could be by Wordfence, through the cPanel or by your hosts.

    Have you checked your .htaccess file (you can find this in the root level of your site by using FTP or through the cPanel file browser) to see if your IP address is listed there? Be very careful with this file as one false change can lock everyone out of your site. You should back up the existing .htaccess file as a precaution, and then post the code here if you can see your IP address listed.

    You can also check if your IP is listed as blocked through the cPanel: Security - IP Deny Manager (if it is you can unblock it through this section of the cPanel), and I would also check if your host is blocking you through their sever level firewall (this happened to me recently).

    Good luck, and let me know how you get on.

  8. RobiChatter
    Member
    Posted 8 months ago #

    I looked at that file before I deleted Wordfence. The .htaccess file read "deny all," and it was the only text listed in the file.

  9. RobiChatter
    Member
    Posted 8 months ago #

    There is another .htaccess file in my root folder, but it does not look like it is related to Wordforce. Again, I deleted Wordforce and Wordforce Assistant, and I still cannot get on to my site.

    I called the HOSTING company; they see no problem. I also called the Internet provider; there was no problem.

    This experience helped me to learn a valuable lesson: free is not always for me. I only wanted to protect my site from people who could cause harm. Now, I cannot access my own site.

    I know that Barnez is trying to help. Please help me get my site back.

  10. sdayman
    Member
    Posted 8 months ago #

    Do you have access to your server logs? If so, try watching the logs:
    tail -f /path/access.log
    tail -f /path/error.log

    /path/ is your full path.

    You can also try to trigger a DHCP refresh on your home IP address. My home router lets me do this, or you could try power-cycling your cable (or DSL) router. Sometimes it'll get you a new IP address.

    As an aside, I'd also sometimes get completely blocked from my site(s) during heavy development cycles – no http, no sftp, no ssh. And then it'd clear up. My hosting provider said they couldn't find anything, but I suspect it was on their end. Probably something that got triggered by all my various accesses to the site in a short amount of time. Using my cellphone as a hotspot, as you did, got me access.

  11. barnez
    Member
    Posted 8 months ago #

    The rules in the .htaccess file apply to everything in that directory. So if you have the following rule in the htaccess file in your your wp-admin directory, then no one would be able to gain access to your dashboard, but the website would be accessible to all:

    deny from all

    If you have the following rule in the same htaccess file it would only allow dashboard access to that specific IP address:

    order deny, allow
    deny from all
    allow from 192.168.0

    And if you have the following it would deny dashboard access to that specific IP address only:

    order allow, deny
    deny from 98.76.54.32
    allow from all

    If the same rules were placed in the .htaccess file in the root directory, then the access and deny rules would apply to the front-end website and the WordPress dashboard.

    It would be valuable to check both these htaccess files for rules which may be blocking you out from Dashboard access. If you're not sure then post them here for us to look at.

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