Support » Fixing WordPress » I Can Sign Into My Site Admin But Not WordPress.org

  • learningwordpress15

    (@learningwordpress15)


    I bought a domain and set up hosting for my website. I can sign into the site admin using /wp-admin and work from the WordPress.org dashboard.

    When I try using the same credentials that show up on the WordPress dashboard to sign into the support forums I get a message saying “That email address already has an account. The registration is still pending. Please check your email for a confirmation link.”

    There is no confirmation link and the account has been active for over a week now. I’m extremely confused.

    I made this new account just to sign into the forums and post this question, but I only want one WordPress.org account.

    Does anyone have any ideas about how to troubleshoot this?

Viewing 6 replies - 1 through 6 (of 6 total)
  • I bought a domain and set up hosting for my website. I can sign into the site admin using /wp-admin and work from the WordPress.org dashboard.

    When I try using the same credentials that show up on the WordPress dashboard to sign into the support forums I get a message saying “That email address already has an account

    I can’t account for the second part of that message “that email address already has an account” – but the login credentials for your own WordPress site has no direct link to these forums. They are not connected in any way.

    learningwordpress15

    (@learningwordpress15)

    Thanks for that clarification. However my issue still persists. I can’t create a new account because WordPress thinks that email is already associated with a “pending” account, and there’s no way to get WordPress.org to re-send the verification email. Very inefficient, and a basic bug to fix (seemingly).

    I’m out of ideas. Is there a general support email for WordPress.org?

    Try forum-password-resets@wordpress.org with whatever details you can provide.

    Also, some email providers won’t work with us… I think Yahoo is one and I’m sure there are others.

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    I’m out of ideas. Is there a general support email for WordPress.org?

    This is it.

    *Drinks coffee*

    What exactly is the URL you are trying to log into? Paste that into your reply here.

    learningwordpress15

    (@learningwordpress15)

    I can successfully log into the URL; it’s logging into WordPress.org that is the issue. I want to use one email for both for convenience, and WordPress.org thinks that a verification email has been sent (even though it hasn’t) and that my email is pending verification for registration to WordPress.org.

    learningwordpress15

    (@learningwordpress15)

    I just emailed the forum-password-resets email with the same details I put here so hopefully that helps.

Viewing 6 replies - 1 through 6 (of 6 total)
  • You must be logged in to reply to this topic.