Support » Plugin: LifterLMS » I can not add, nor can users subscribe to any course

  • Resolved cristhianforero2018

    (@cristhianforero2018)


    Hello team,
    I can not add, nor can users subscribe to any course. I send plugin status to receive your help.

    WordPress
    -------------------------------------------
    
    Home Url: https://intranetblu.com
    Site Url: https://intranetblu.com
    Login Url: https://intranetblu.com/login/
    Version: 4.9.2
    Debug Mode: No
    Debug Log: No
    Debug Display: Yes
    Locale: es_CO
    Multisite: No
    Page For Posts: Noticias (#10) [https://intranetblu.com/noticias/]
    Page On Front: Inicio (#6) [https://intranetblu.com/]
    Permalink Structure: /%postname%/
    Show On Front: page
    Wp Cron: Yes
    
    Settings
    -------------------------------------------
    
    Version: 3.33.2
    Db Version: 3.33.2
    Course Catalog: Cursos E-Learning (#7778) [https://intranetblu.com/cursos-e-learning/]
    Membership Catalog: Afiliaciones E-Learning (#7780) [https://intranetblu.com/afiliaciones-e-learning/]
    Student Dashboard: Perfil E-Learning (#7782) [https://intranetblu.com/perfil-e-learning/]
    Checkout Page: Checkout E-Learning (#7784) [https://intranetblu.com/checkout-e-learning/]
    Course Catalog Per Page: 9
    Course Catalog Sorting: date,DESC
    Membership Catalog Per Page: 9
    Membership Catalog Sorting: menu_order,ASC
    Site Membership: Not Set
    Courses Endpoint: my-courses
    Edit Endpoint: edit-account
    Lost Password Endpoint: lost-password
    Vouchers Endpoint: redeem-voucher
    Autogenerate Username: yes
    Password Strength Meter: yes
    Minimum Password Strength: strong
    Terms Required: no
    Terms Page: Not Set
    Checkout Names: optional
    Checkout Address: optional
    Checkout Phone: optional
    Checkout Email Confirmation: yes
    Open Registration: yes
    Registration Names: optional
    Registration Address: optional
    Registration Phone: hidden
    Registration Voucher: optional
    Registration Email Confirmation: no
    Account Names: optional
    Account Address: optional
    Account Phone: optional
    Account Email Confirmation: yes
    Confirmation Endpoint: confirm-payment
    Force Ssl Checkout: no
    Country: CO
    Currency: COP
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Decimals: 2
    Trim Zero Decimals: no
    Recurring Payments: yes
    Email From Address: xxxxxx
    Email From Name: e-learning Blulogistics
    Email Footer Text: 
    Email Header Image: 
    Cert Bg Width: 800
    Cert Bg Height: 616
    Cert Legacy Compat: no
    
    Gateways
    -------------------------------------------
    
    Manual: Disabled
    Manual Logging: 
    Manual Order: 1
    
    Server
    -------------------------------------------
    
    Mysql Version: 5.7.23
    Php Curl: Yes
    Php Default Timezone: UTC
    Php Fsockopen: Yes
    Php Max Input Vars: 2000
    Php Max Upload Size: 128 MB
    Php Memory Limit: 512M
    Php Post Max Size: 128M
    Php Soap: Yes
    Php Suhosin: No
    Php Time Limt: 300
    Php Version: 5.6.40
    Software: Apache/2.4.39 (Amazon) OpenSSL/1.0.2k-fips PHP/5.6.40
    Wp Memory Limit: 40M
    
    Browser
    -------------------------------------------
    
    HTTP USER AGENT: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/75.0.3770.142 Safari/537.36
    
    Theme
    -------------------------------------------
    
    Name: Agama Child
    Version: 1.3.7.3
    Themeuri: http://localhost/IntranetBluElearning/agama-child
    Authoruri: http://theme-vision.com/
    Template: agama
    Child Theme: Yes
    Llms Support: No
    
    Plugins
    -------------------------------------------
    
    All-in-One Video Gallery: 1.6.4
    BuddyPress: 4.3.0
    BuddyPress Activity Plus: 1.6.4
    BuddyPress Polylang: 0.1.0
    Contact Form 7: 5.1.3
    Contact Form 7 Conditional Fields: 1.6.4
    Contact Form 7 Multi-Step Forms: 3.1.1
    Contact Form CFDB7: 1.2.4.6
    Elementor: 2.3.5
    Feedzy RSS Feeds Lite: 3.3.7
    Granular Controls Elementor: 1.0.5
    Import users from CSV with meta: 1.14.2.11
    Jet Elements For Elementor: 1.2.1
    LifterLMS: 3.33.2
    Modula: 1.3.7
    Polylang: 2.6.2
    Real 3D Flipbook: 2.40.3
    Remove Dashboard Access: 1.1.3
    Restrict Content: 2.2.3
    Sangar Slider Lite: 1.3.2
    Sangar Slider Lite - Addon Post Slider: 1.3
    TDLC Birthdays: 1.0.1
    The Events Calendar: 4.9.4
    The Events Calendar PRO |VestaThemes.com: 4.4.23
    Theme My Login: 6.4.16
    TotalPoll Pro |VestaThemes.com: 3.3.2
    UpdraftPlus - Backup/Restore: 1.16.15
    WordPress Importer: 0.6.4
    wpDataTables: 2.1
    
    Integrations
    -------------------------------------------
    
    BbPress: No
    BuddyPress: Yes
    
    Template Overrides
    -------------------------------------------

    Thank you!

    • This topic was modified 2 months, 4 weeks ago by  Steve Stern.
    • This topic was modified 2 months, 4 weeks ago by  Steve Stern.
Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Natalie

    (@nrherron)

    Hi @cristhianforero2018,

    I’m sorry you’re having this issue!

    When you say you’re not able to enroll users is it that you can’t enroll them on the backend under Student Management? Or are you having issues with setting the access plan?

    Can you provide us with the steps you are taking to try and enroll students in the course so we can troubleshoot what could be going wrong?

    Let us know if you have any further issues!

    Thanks and take care,

    Hi @nrherron

    Thank you very much for your response, I can’t even add in the backend, nor from the frondend, I’ve updated everything and it doesn’t allow me to add. I have made the theme adjustments and tried with others.

    Stay tuned to reply

    Thanks and take care.

    Cristhian F.

    Plugin Support Natalie

    (@nrherron)

    Hi @cristhianforero2018,

    What happens when you try to add the student on the backend and what does the student see on the front end when they try to enroll?

    Do you have access plans set up, or are you using a voucher system to have them automatically enrolled in the course.

    Can you succeed in bulk enrollment? If you go to Users on the WordPress Admin, select a student, and enroll them using the enrollment feature on the Users page does this work?

    If you can provide us with more information on how you’re encountering this issue and what the results are when you try to enroll that will help us diagnose the issue!

    Let us know if you have further questions!

    Thanks and take care,

    • This reply was modified 2 months, 3 weeks ago by  Natalie.

    It does not allow to register in any option, simply nothing happens, the web page is updated.

    thank you very much!

    Cristhian Forero

    Plugin Support Natalie

    (@nrherron)

    Hi @cristhianforero2018,

    It seems like there may be a javascript issue.

    The best way to troubleshoot this is to temporarily disable all of the plugins on your site except LifterLMS and see if it allows you to enroll either on the backend or the front end.

    If this successfully allows you to register a user then you’ll want to turn each plugin back on one by one until you see the issue reappear. Once it comes back when you’ve turned a certain plugin on, you’ll see where the conflict is.

    Can you let us know if this triangulates the issue?

    Thanks and take care,

    Plugin Author Thomas Patrick Levy

    (@thomasplevy)

    Since I haven’t heard back from you in a while I’m going to mark this topic resolved. If you need some more help here please just reply and I’ll reopen it and get back to work.

    Best,

Viewing 6 replies - 1 through 6 (of 6 total)
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