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I can no longer find my site or log in ... (2 posts)

  1. suzann
    Member
    Posted 2 years ago #

    Can anyone help please?

    I updated my site and tried to make some changes and screwed something up. I can't find the site online nor can I log in on the wordpress log in page. I'm not very technical and just do the basics. Someone else designed the site several years ago. Thanks!I have contacted the webhosting company to see if they can help.
    Thanks! Suzann
    ----------------------------------------
    this is the message I'm getting...

    An error occurred during a connection to 2thepointdrafting.com.

    SSL received a record that exceeded the maximum permissible length.

    (Error code: ssl_error_rx_record_too_long)

    The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
    Please contact the website owners to inform them of this problem. Alternatively, use the command found in the help menu to report this broken site.

  2. Krishna
    Volunteer Moderator
    Posted 2 years ago #

    Try these steps:
    - deactivate all plugins and see if the problem persists. If it solves the problem, activate plugins one by one until you find the problematic one
    - revert to Twenty Twelve theme and see if the issue is theme-specific
    - delete any inactive plugins
    - reinstall WordPress manually from a freshly downloaded copy except wp-content. Do not overwrite files/ folders but delete them before reinstalling.

    Use FTP or your hosting control panel if you cannot access dashboard.
    Backup your site including database so that you can restore in case anything goes wrong.

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