Support » Fixing WordPress » I can login as admin in safari browser but not firefox

  • I can log into my self-hosted admin user id on Safari but not with Firefox. It does not even recognize my user id. I get the following error:

    ERROR: There is no user registered with that email address.

    I have cleared the cache the cache in Firefox before trying again to login. I spoke with my web hosting company, Bluehost, and they had the same problem.

    What do I do to solve this situation?

    Amanda

Viewing 7 replies - 1 through 7 (of 7 total)
  • WPyogi

    (@wpyogi)


    Forum Moderator


    Have you cleared the cookies in Firefox or reinstalled it?

    Moderator kmessinger

    (@kmessinger)


    I thought the WordPress message was ERROR: Incorrect username or password.

    Do you get your error at the normal wp-admin log in?

    I have cleared my cookies.

    It is giving me ERROR: Incorrect username or password when I try to log in.
    It is giving me ERROR: There is no user registered with that email address when I tried to reset the password while in Firefox.

    esmi

    (@esmi)


    Forum Moderator


    Have you tried using Firefox on another computer?

    No. I only have my MacBook. Firefox loads fine and I can surf the web but I can login to WordPress.

    esmi

    (@esmi)


    Forum Moderator


    I use Firefox all of the time (as do many other people here), so this would seem to be a problem with your copy of Firefox rather than anything within WordPress. Have you removed all extensions?

    No, I will do that and see what happens.

    Thanks for getting back to me so quickly.

Viewing 7 replies - 1 through 7 (of 7 total)
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