Support » Fixing WordPress » I can access my WordPress site using my cellular data but not my internet.

  • jessieleigh013

    (@jessieleigh013)


    I can’t access my WordPress site at all (to login or even view) unless I’m using the cellular data on my phone. I’ve tried the internet at my home and at work (both have great speeds) and it just won’t load. I contacted my hosting service and they made sure that my IP addresses were not on the blacklist for the site and confirmed that this is not a problem on their end. I can only view on my phone. If I try do anything on the dashboard then it kicks me out and I am no longer able to view the site or login. (this is using cellular data) What do I do?

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Moderator Steven Stern (sterndata)

    (@sterndata)

    Forum Moderator & Support Team Volunteer

    What security plugin(s) do you have installed?

    jessieleigh013

    (@jessieleigh013)

    Jetpack and Akismet maybe? I could tell you for sure but I can’t access the site.

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Forum Moderator & Support Team Volunteer

    Access via FTP or the file manager app in your hosting control panel. What directories are in wp-content/plugins?

    jessieleigh013

    (@jessieleigh013)

    I do not have access to the hosting for the website. I have asked my contact at the hosting service and will let you know what they say.

Viewing 4 replies - 1 through 4 (of 4 total)
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