Hello @creativewun !!
I am Ashik, Themefic Support Admin.
I’m committed to resolving the issue you’re encountering with our plugin and apologize for any inconvenience it has caused.
I am assuming you updated all the plugins you are using and the problem is in our plugin.
Unfortunately, In my local setup, and live setup. I am unable to replicate the issue you’re facing. So we are assuming there might be any conflicting issue, and It is hard to determine the issue without looking into your website.
So it is important to have access to your environment, If you can’t share the login credentials please send us a backup or provide us the theme and plugin list to our support portal, so that we can identify the issue. We will ensure the 100% privacy of your data.
Our team is dedicated to assisting you with any plugin-related challenges you encounter. Please collaborate with us so that we can swiftly provide you with a solution.
Thankfully
Ashik
Hi Creativewun,
I hope you’re doing well.
As a fellow web developer, you’re likely aware that issues can sometimes arise from conflicts between plugins or with the theme used in a website’s environment. Our Pro plugin is currently used by over 500 users, and we haven’t encountered the issue you mentioned. However, we take your concerns seriously. We attempted to replicate the issue based on your description but couldn’t, which led us to request access to your site. We understand concerns about sharing live site details, so we suggested the option of a staging site login as an alternative.
Collaboration is key in resolving issues like these. Your insight as a developer is invaluable to us in this process. If you’re willing to work with us by providing access, we’re confident we can address your concern effectively. Also, if you find that our Pro version isn’t meeting your needs, we’re more than happy to process a refund for you.
Looking forward to your response and hoping to resolve this together.
