Support » Plugin: OTP Login Woocommerce » I am unable to send otp

  • Resolved ankushraj

    (@ankushraj)


    Hi,
    I am using your otp verification plugin for woocommerce but when anyone sign-up there they can’t able to receive the otp. I have downloaded the Amazon SDK and using AWS sns but at first I got some account otp but now I can’t get the otp can you help me in this please.

Viewing 15 replies - 1 through 15 (of 17 total)
  • Plugin Author xootix

    (@xootix)

    Hi @ankushraj

    Check your amazon console, if you’re able to send SMS from there.
    If not, then most likely your 1$ limit per month has ended.
    You need to request amazon to increase your limit. They will do it within 1-3 days.
    https://aws.amazon.com/premiumsupport/knowledge-center/sns-sms-spending-limit-increase/

    Yes I am able to send the SMS from there and my site is not so popular there are not as much person I am just testing on that and I have just sent 5 otp for test after that I can’t able to get otp

    Plugin Author xootix

    (@xootix)

    As you said you were able to send SMS, means there is no issue with the plugin.
    Make sure your SMS type is set to Transactional
    Try a different phone number. Sometimes the messages gets blocked due to spam.
    Share your website link. I will try to debug.

    Yes I had set that see this screenshot
    https://i.ibb.co/Tt3KfYT/Screenshot-20200424-084423-2.png
    and when I am sending the SMS from AWS console I got the message but I haven’t received from the sign up page. This is the message screenshot shot https://i.ibb.co/KjVCDBB/Screenshot-20200424-085154.png

    • This reply was modified 3 months, 3 weeks ago by ankushraj.
    • This reply was modified 3 months, 3 weeks ago by ankushraj.

    Hii,
    Sorry I haven’t read properly and the website link is (edited)

    • This reply was modified 3 months, 3 weeks ago by ankushraj.
    Plugin Author xootix

    (@xootix)

    Alright. The plugin in not fetching the country code when you set it to “disable” & restrict it to only 1 country.
    Earlier your country code field was either enabled or it was set to geolocation.
    I’ve updated the plugin. It should work fine now.
    Please update and confirm.
    Thanks for reporting.

    • This reply was modified 3 months, 3 weeks ago by xootix.

    Thank You So much.😊😊😊

    • This reply was modified 3 months, 3 weeks ago by ankushraj.

    Hi, I am Having same problem with both Amazon and Twillo.
    My website is shop.fresity.xyz

    Can you please tell me how you solved it.

    Problem is on my registration page. I tried with disable phone on registration.
    and registration is successful.
    with phone it gives error :
    Operator not found. Please download operator SDK from the plugin settings. Check documentation for how to setup.

    ankushraj

    (@ankushraj)

    Hey @ixap233 please download the sdk of Amazon and then it will be available. SDK is available in Login with OTP

    homeshj

    (@homeshj)

    Hi,
    I am not able to get the OTP , suddenly it stop after working for 3 to 5 times only.
    I am able to send SMS from AWS console there is no limit issue.
    also updated the plug-in to the latest version.
    re downloaded the Amazon SDK.
    my site is https://farmer2family.in

    Default Country Code is set to geolocations
    Enable Country Code Field is selected
    wordpress version 5.4.2
    woocommerce version is 4.2.2
    Please suggest how to troubleshoot

    Thanks,
    Homesh

    homeshj

    (@homeshj)

    Can someone please help, I wanted to use this plug-in but not sure why it is not working for me.

    Plugin Author xootix

    (@xootix)

    @homeshj

    Activate the plugin on your site so I can check

    homeshj

    (@homeshj)

    Thanks for reply.
    Activated the plugin. please check.
    I will have to remove it again tomorrow morning after 11 am. as my site is live.
    Thanks,
    Homesh

    homeshj

    (@homeshj)

    Hi,

    Have u checked I have already activated the plug-in.

    Thanks,
    Homesh

Viewing 15 replies - 1 through 15 (of 17 total)
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