Support » Fixing WordPress » I am getting 500 internal server error and not able to login to the dashboard.

  • Resolved Sudeep Acharya



    My website is showing 500 internal server error and not letting me to log-in as well.
    It happened that I installed bulletproof security and was checking their maintenance mode,suddenly I was logged out of the dashboard and could not log-in.Then I went to control panel of the host and deleted the plugin which created the above issue.

    I am ready to redesign my website but I need my contents (pages and 1 post) back…please help.

    Sudeep Acharya

Viewing 4 replies - 1 through 4 (of 4 total)
  • Hi Sudeep,

    Option 1: contact the makers of the security plug-in. They will know how to restore control.

    If that doesn’t work:
    Contact your webhost and see if they can restore a back-up of the situation, before you installed the ‘extra security’.

    Start by making a back-up of your site to your PC!

    1. FTP: Make a backup of the files of your site, using FTP ‘Filezilla’ [free] or your own FTP-program.
      (see: )
    2. Make a backup of the CONTENT of the site
    3. dashboard > tools > export > all content > download exportfile
    4. If required: confirm installation of export tool and run the export

    You now have a fallback position, should things go wrong!

    NOTE!!! Make these backups every time BEFORE you make changes!
    Repairing problems becomes much easier!!

    For future reference:
    Restoring a backup goes ‘the other way around:
    Make sure you have the most recent, OK-version of a backup.

    1. Restoring files: FTP one / more / all files from the backup to the site, overwriting the files on the site.
    2. check the results! If all problems are solved… Done!
    3. has some content vanished…? Or do you need to go a ‘step back’?
    4. Dashboard > Tools > Import > wordpress > choose the exportfile from your computer, and ‘upload file and import
    5. NOTE!! The database = CONTENT goes BACK to the previous state. Changes
      made since the backup was made, you will have to re-enter. So regular backups – daily / weekly – are advised!!

    Your site content seems to be OK. Clear cache and try to access it again.

    @w.p ginfo- Thanks it worked, my webhost has able to restore the site.
    @ Krishna- Thank You.

    Sudeep Acharya

    You are welcome!

Viewing 4 replies - 1 through 4 (of 4 total)
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