Hyperlink button in Editor won't work

  • Resolved PPIHC

    (@ppihc)


    9 years, 3 months ago

    Since downloading 4.1, the hyperlink function in the WP editor has not worked. When the text to be linked is selected and the hyperlink icon is clicked, the page locks up and won’t scroll up or down. No dialogue box appears to input the desired destination.

    Our site uses a custom theme, and that could be the cause, but I am not an expert and don’t know how to resolve this issue.

Viewing 10 replies - 1 through 10 (of 10 total)
  • Moderator t-p

    (@t-p)

    9 years, 3 months ago

    Our site uses a custom theme, and that could be the cause

    to find out if that’s the cause, try switching to the unedited default Twenty Fifteen Theme for a moment using FTP or SFTP or whatever file management application your host provides.

    altkommein

    (@altkommein)

    9 years, 3 months ago

    I can confirm this bug. When text is selected and after the hyperlink button in the post editor is clicked then screen gets freezed and you cant scrool on the page either.

    Thread Starter PPIHC

    (@ppihc)

    9 years, 3 months ago

    I activated the Twenty Fifteen theme and the problem still persisted.

    WPyogi

    (@wpyogi)

    9 years, 3 months ago

    @altkommein – if it were a WP bug, these forums would be overrun with people having this issue. If you need help fixing your site – please start your own thread as per the forum guidelines –

    http://codex.wordpress.org/Forum_Welcome#Where_To_Post

    WPyogi

    (@wpyogi)

    9 years, 3 months ago

    @ppihc – try deactivating ALL your plugins and switching to twentyfifteen with them off. Be sure you’ve cleared any caching on your site, server and browser as well.

    Thread Starter PPIHC

    (@ppihc)

    9 years, 3 months ago

    @wpyogi Thank you for the advice. Deactivating the plugins solved the problem without having to switch to the twenty fifteen theme, so that leads me to believe it is a plugin problem. I will activate them one at a time until I figure out which is the culprit. I sincerely appreciate your help on this matter.

    Thread Starter PPIHC

    (@ppihc)

    9 years, 3 months ago

    Thanks to all.

    altkommein

    (@altkommein)

    9 years, 3 months ago

    I just had the same problem and it was bug because I had no plugin installed. Then I noticed I had jetpack as the only plugin activated. I deactivated inner extensions of jetpack and deactivated jetpack too and this bug is gone. Not sure how the plugins are affecting TinyMCE editor.

    Thanks my problem is solved too.

    WPyogi

    (@wpyogi)

    9 years, 3 months ago

    Cool, glad to hear you both have it solved :)!

    Thread Starter PPIHC

    (@ppihc)

    9 years, 3 months ago

    This is really weird, but I narrowed it down to the specific plugin causing the issue. When you activate the Constant Contact Plugin for WordPress and authorize it for access to your Constant Contact account, it blocks you from adding hyperlinks through editor. I have no idea how that could happen, but that is what I narrowed it down to.

Viewing 10 replies - 1 through 10 (of 10 total)
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