i’ve started using your plugin since last night and i’ve hit a little bit of bug. I’ve set up 2 duplicate popups for 2 languages and since i use polylang i’ve set up the filter to hide each when there is a cookie for the pll_language either en or ro. The issue is that even if the cookie is present (dev tools / applications / cookies and the whole site is ok as translation) the plugin doesn’t pick the cookie and i get two popups overlaying each other. Is there anything i can check or try without cookies to hide / show based on language (we don’t have urls that would help here, no language code in url).
Thanks for the export file. I have performed a few tests on my lab site and was able to reproduce the same issue when trying to detect cookies created by Polylang. We will need to perform some additional tests with the help of our Second Level Support team and will provide an update based on the results.
Please take into account our Second Level Support team handle more complex issues and their response may take some considerable time.
Thanks for your patience and understanding on this matter.
Our Second Level Support team has recommended to use a code snippet that can hide the popups as required instead of setting Visibility rules . Let me share the code in the section below:
You’ll need to add the id’s as an array, for instance, if you want to hide a popup with id=4 in the “ro” language and hide the popup id= 5 in the “en” language, the array should be defined as indicated below: