Support » Plugin: MyRewards - Loyalty Points and Rewards Program for WooCommerce » hundreds of subscriptions cancelled overnight at once

  • Resolved bradk432

    (@bradk432)


    Overnight, we had hundreds of emails go out about cancelled subscriptions. These were not cancelled by the customer. Out of about 600 subs, only 115 remain active.

    The page I need help with: [log in to see the link]

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  • Thread Starter bradk432

    (@bradk432)

    Upon inspection. This looks like it’s happening with subscriptions that no longer have associated listings / products. (The listings they subscribed to were name changed or removed).

    Although the listings no longer exist, we intend for the customer still be subscribed to this.

    Plugin Author Long Watch Studio

    (@lwsdevelopers)

    Hello,

    Can you explain to us why you contact us about this?
    MyRewards isn’t linked to subscriptions and/or listings.

    Can you tell us how your issue is linked to MyRewards?

    Thread Starter bradk432

    (@bradk432)

    Wrong plugin apologies! meant to contact the subscription plugin devs!

Viewing 3 replies - 1 through 3 (of 3 total)
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