Humming Bird causes to crash the website

  • Resolved skillsify

    (@skillsify)


    3 years, 2 months ago

    Hello sir/ma’am

    When I want to update, activate humming bird, I get the error «There has been a critical error on this website…»just the homepage works or if any other doesn’t

    I deactivated all the plugins one by one via troubleshooting plugin and the problem was solved when I deactivated Hummingbird.

    I don’t know where is the problem, I think everythings is okbut when I deactivate the plugin from dashboard i get error again so I have to remove the file from C panel.Please help I m stuck ryt now it’s deactivated I really like this plugin and would like to keep using it.

    Thanks

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Dmytro – WPMU DEV Support

    (@wpmudevsupport16)

    3 years, 2 months ago

    Hi there @skillsify

    I checked your page and it looks like you have WP Super Cache active there, and perhaps also Litespeed Cache and/or Jetpack… with performance options enabled maybe?

    So it is possible that Hummingbird is conflicting with one or more of the already active caching options on your site.

    Best way to verify what may be conflicting is to troubleshoot in the opposite way that you already did. Instead of deactivating only one plugin at a time, temporarily deactivate all plugins except Hummingbird.

    If things work as expected with only Hummingbird active, you’d know that the cause is not specifically Hummingbird itself, but rather a conflict with some other previously active plugin.

    You’d then want to reactivate plugins one at a time until things break again. You’d have then found the conflict, and we could proceed with troubleshooting from there.

    However, if things do not work as they should with only Hummingbird active, then the first step would be to delete and re-install Hummingbird as it may be the initial install that was somehow corrupted.

    Please do let us know how the troubleshooting goes.

    Cheers!
    Patrick

    Plugin Support Dmytro – WPMU DEV Support

    (@wpmudevsupport16)

    3 years, 1 month ago

    Hi again @skillsify

    We haven’t heard from you in over 2 weeks, so I’ll go ahead and mark this issue resolved.

    Please don’t hesitate to re-open it if you still need help with this.

    Cheers!
    Patrick

Viewing 2 replies - 1 through 2 (of 2 total)
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