Huge Problem How can I fix it?

  • Resolved gfxtwin

    (@gfxtwin)


    11 years, 2 months ago

    [Topic line decapped – Please do not post in all caps – it’s considered yelling]

    I activated a plugin and this happened: Fatal error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 122880 bytes) in /data/14/1/100/114/1263114/user/1347648/htdocs/wp-content/themes/churchope/classes/Admin/Theme/Item/Events.php on line 96

    The website is for a regionally well-known NPO and now I can’t access the dashboard. How do I fix this?

Viewing 8 replies - 1 through 8 (of 8 total)
  • pete_398

    (@pete_398)

    11 years, 2 months ago

    Can you try removing the new theme via FTP, so that only the old 9workable) theme is in use ?

    WPyogi

    (@wpyogi)

    11 years, 2 months ago

    Yes, per the above, try deactivating the theme and/or plugins via FTP:

    http://codex.wordpress.org/Login_Trouble

    Thread Starter gfxtwin

    (@gfxtwin)

    11 years, 2 months ago

    Removing the theme via FTP? Before i do this, I just want to be cautious: I found out via searching on google and this forum that this is likely a PHP memory problem. Also, my host is network solutions and I’ve heard that fixing the PHP problem through that host is INCREDIBLY tricky.

    Also, is there a chance that my content and anything regarding the layout/design/settings of the site could be affected/changed?

    And I can still access the actual site – I just can’t get into the dashboard/admin.

    Thread Starter gfxtwin

    (@gfxtwin)

    11 years, 2 months ago

    I’ve blindly stumbled upon the file manager. Is there a way I can fix this problems by deleting files?

    pete_398

    (@pete_398)

    11 years, 2 months ago

    Before you do anything, do a full backup, it should only take 5 mins or so.

    My understanding is that themes and plugins are static pages, so after the backup, remove the plugin via FTP, the one that was activated today.

    Thread Starter gfxtwin

    (@gfxtwin)

    11 years, 2 months ago

    what about a restore? Maybe going back a day. Could that fix the problem? If so, should I still do a back-up first?

    pete_398

    (@pete_398)

    11 years, 2 months ago

    Yes, a restore may well fix the problem, and yes, I would do a backup first..

    Thread Starter gfxtwin

    (@gfxtwin)

    11 years, 2 months ago

    Problem solved! Thanks to pete and everyone who replied!

Viewing 8 replies - 1 through 8 (of 8 total)
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