Huge gap in Custom Text

  • Resolved petitshoo

    (@petitshoo)


    2 years, 11 months ago

    Hi,

    I’ve used your plug-in on two sites. The first site, the plug-in is working great with pulling from a post category.

    On the second site, I’m using custom text for the ticker. However, even though gap is set to “false” I’m getting a huge gap after it runs the custom text two times and then it pops up and runs two times again. Is this a glitch using custom text? Is there any way to fix this?

    Thanks,
    Jen

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author Primitiv Media

    (@nicolasmontigny)

    2 years, 11 months ago

    Hi there,

    Sorry for the late reply. I clicked on the link you provided unfortunately I do not see the ticker anywhere on the page. Can you provide me with a new link please in order for me to take a look!

    Regards,
    Primitiv Media

    Thread Starter petitshoo

    (@petitshoo)

    2 years, 11 months ago

    Hi! It is live on the site now. I realize I hid it until I had the information to link it to. Please take a look and let me know if you have a fix for the issue.

    Thanks!
    Jen

    Plugin Author Primitiv Media

    (@nicolasmontigny)

    2 years, 11 months ago

    Hi,

    I see the issue. Would you be willing to take screenshots of all the settings in the backend of the plugin so I can try and replicate it? It shouldn’t be doing this.

    I’ve tried with both a category and custom text. Both work fine with gap.

    Thank you,

    Thread Starter petitshoo

    (@petitshoo)

    2 years, 11 months ago

    Here is the shortcode I’m using:

    [pj-news-ticker 
override_posts="true" 
override_posts_custom_text="We are proud to introduce the 2021-2022 ULDI cohort. Visit the leadership page to learn more about the new cohort!" 
override_posts_custom_text_url="https://metromorphosis.net/leaders/#2021cohort" 
gap="false" 
ticker_bg_colour="none" 
override_posts_custom_colour="true" 
override_posts_custom_text_colour="#ffffff"]

    And here are screenshots of the backend settings:
    https://postimg.cc/gallery/6t3SqHk

    Thank you so much!
    Jen

    • This reply was modified 2 years, 11 months ago by petitshoo.
    Plugin Author Primitiv Media

    (@nicolasmontigny)

    2 years, 10 months ago

    Hey Jen,

    I’m terribly sorry for the late response!

    If you check out the following URL:

    https://experiment.primitiv.media/

    You will notice it appears to be working fine, I’ve mimicked your exact settings on both the shortcode and the backend. I have a theory that a plugin/script from your theme on the site having issues is the culprit. Could you do me one of two things to try and confirm if this is true?

    #1 if you could test this on the other site that is not having issues and let me know if the issue is present or not.

    #2 if you can get your hands on a fresh install of WordPress, install the plugin, and confirm if it works properly. (this is essentially what is set up on the link I provided)

    If you can do either or even both and let me know the outcome we can try and get to the bottom of this!

    Regards,
    Primitiv Media

    Thread Starter petitshoo

    (@petitshoo)

    2 years, 10 months ago

    Hi!

    Thank you for the investigations. I should have responded sooner with how I fixed the issue. It appears that the way I inserted it into my header as part of the topbar within my theme was the issue. When I took it out of the topbar and instead used the settings to have it as a banner on all pages (therefore making it as its own topbar) that seemed to do the trick.

    Thank you so much!
    Jen

    Plugin Author Primitiv Media

    (@nicolasmontigny)

    2 years, 10 months ago

    Hi Jen,

    I’m glad it’s fixed!

    Regards,
    Primitiv Media

Viewing 7 replies - 1 through 7 (of 7 total)
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