Support » Plugin: HubSpot - CRM, Email Marketing, Live Chat, Forms & Analytics » Hubspot latest version update?

  • Resolved Web and Website

    (@webandwebsite)


    Hello there,

    Hope all are well.

    Please clarify when Hubspot will be updated inline with WordPress 5.8 which is currently installed on our website?

    We will like to use the chat function, but trying to connect to WordPress it keeps failing.

    Could this be attributed to not having the latest compatible version of the Hubspot plug?

    Many thanks for any prompt responses, insights, fixes. Thanks to all for your continued support.

    Regards,

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Support mccanns

    (@mccanns)

    Hi!

    I’m in the process of preparing a release for WordPress 5.8

    I wouldn’t have expected the connection process to HubSpot to fail with WordPress 5.8, can you you provide any more details about where and when in the process connecting fails?

    Cheers,
    Samuel

    • This reply was modified 1 year ago by mccanns.
    Thread Starter Web and Website

    (@webandwebsite)

    Hi Samuel,

    Thanks for your response and update.

    This will be from the Hubspot portal, though Hubspot plugin is on WordPress, it doesn’t seem to pick up – https://snipboard.io/r3T1La.jpg.

    Hence arriving at the conclusion it could be related to the plugin version or maybe wrong too.

    If I am, then what else could it be, your insight is appreciated in any case.

    Cheers,
    WW

    Plugin Support mccanns

    (@mccanns)

    Do you mind linking me to the website homepage you’re having issues with? I can take a quick look at it and investigate why things might not be working on it.

    Cheers

    Plugin Support mccanns

    (@mccanns)

    And just to confirm, after activating the HubSpot plugin, did you go to the plugin inside of WordPress and go through the connection process? If there is a red exclamation icon beside HubSpot in the sidebar like so: https://snipboard.io/u8nHEz.jpg, then the plugin in WordPress hasn’t connected to your portal.

    Thread Starter Web and Website

    (@webandwebsite)

    I was using the sign in option in WordPress as opposed to sign up with Google option (https://snipboard.io/CnqQ7k.jpg). The sign in option doesn’t seem to work, even though we have an existing Hubspot account and red exclamation box. We are going to try this and get back to you. Cheers, WW

    Plugin Support mccanns

    (@mccanns)

    Let me know what is happening when you try to connect the plugin through the sign in option at the top right https://snipboard.io/ratECG.jpg

    Thread Starter Web and Website

    (@webandwebsite)

    Hi Samuel,

    When we signed up with Google it worked and connected right away. Please look into the sign in option as that didn’t worked for us. The only issue now, is the chat function is not appearing on the website 😀 I think I may need to tweak some settings in the Hubspot dashboard. Thanks for help thus far!

    Plugin Support mccanns

    (@mccanns)

    Great, I just pushed out an update for version 5.8 of WordPress, so I’ll mark this thread as resolved for now. I’m also putting out a fix for the broken link you had encountered soon. Let me know if you run into any other issues.

    Cheers,
    Samuel

Viewing 8 replies - 1 through 8 (of 8 total)
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