Support » Plugin: WooCommerce » HTTP ERROR 500 after checking completed order

  • Resolved aleksicbre2017

    (@aleksicbre2017)


    (woocommerce is latest version)
    Hello, when I mark order as complete (via this http://prntscr.com/h0hdzh ), I got error page HTTP ERROR 500

    But when I update order status via WC order page I got this: http://prntscr.com/h0hd49 Just white page

    But in both cases, order are marked successfuly as completed, but no emails are sent.

    How to fix?

    THANKS IN ADVANCE!

    Support status copy:

    
    ### WordPress Environment ###
    
    Home URL: https://onlinecourse.estheticworldbeauty.com
    Site URL: https://onlinecourse.estheticworldbeauty.com
    WC Version: 3.2.1
    Log Directory Writable: ✔
    WP Version: 4.8.2
    WP Multisite: –
    WP Memory Limit: 1 GB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.0.24
    PHP Post Max Size: 65 MB
    PHP Time Limit: 30
    PHP Max Input Vars: 1000
    cURL Version: 7.35.0
    OpenSSL/1.0.1
    
    SUHOSIN Installed: –
    MySQL Version: 5.6.34
    Max Upload Size: 64 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 3.2.1
    WC Database Prefix: nfmr_
    MaxMind GeoIP Database: ✔
    Total Database Size: 10.90MB
    Database Data Size: 9.24MB
    Database Index Size: 1.66MB
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    ### Post Type Counts ###
    
    attachment: 210
    condition_group: 1
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    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    
    ### Active Plugins (20) ###
    
    301 Redirects: by Tony Spiro – 0.3
    Asgaros Forum: by Thomas Belser – 1.6.1
    Content Aware Sidebars: by Joachim Jensen – 3.7
    Elegant Themes Support: by Elegant Themes – 1.3
    LearnDash Course Grid: by LearnDash – 1.3.0
    LearnDash ProPanel: by LearnDash – 2.1.1
    LearnDash WooCommerce Integration: by LearnDash – 1.4.0 – Not tested with the active version of WooCommerce
    Official MailerLite Sign Up Forms: by MailerGroup – 1.2.2
    PopupPress: by Max A. López – 2.7.0
    Restrict Content: by Pippin Williamson – 2.2
    Slider Revolution: by ThemePunch – 5.4.5.2
    LearnDash LMS: by LearnDash – 2.4.7
    Ultimate Member: by Ultimate Member – 1.3.88
    Uncanny LearnDash Toolkit: by www.uncannyowl.com – 2.1
    WC Custom Thank You: by Nicola Mustone – 1.2.0 – Not tested with the active version of WooCommerce
    WooCommerce Stripe Gateway: by WooCommerce – 3.2.3 – Not tested with the active version of WooCommerce
    Booster for WooCommerce: by Algoritmika Ltd – 3.2.0 – Not tested with the active version of WooCommerce
    WooCommerce Services: by Automattic – 1.8.1 – Not tested with the active version of WooCommerce
    WooCommerce: by Automattic – 3.2.1
    WP-Mail-SMTP: by WPForms – 0.10.1
    
    ### Settings ###
    
    API Enabled: ✔
    Force SSL: ✔
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: course (course)
    external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    ### WC Pages ###
    
    Shop base: #1131 - /shop/
    Cart: #1132 - /cart/
    Checkout: #1133 - /checkout/
    My account: #1134 - /my-account/
    Terms and conditions: ❌ Page not set
    
    ### Theme ###
    
    Name: Divi
    Version: 3.0.73
    Author URL: http://www.elegantthemes.com
    Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: Divi/woocommerce/emails/customer-completed-order.php
    Divi/woocommerce/emails/customer-new-account.php
    
    

    The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)
  • Anyone ?

    It is really important, does anyone have answer_ Thanks!

    I dont really want to become bored, but this is important to me. Also, I had same problem a year ago, but IDK how it was fixed. I hope this also will help others. Thanks!

    I’m having this exact same issue as well. When I update the order to “Completed”, I get a HTTP ERROR 500. Any support for this?

    Same happens here.
    I’ve just updated WP to 4.9.1, Woocommerce to 3.2.5, and the problem continues.

    The biggest problem is that automatic emails are not being sent.

    In my case, the problem only happens when clicking the tick from the order list.
    But if I go to Edit the Order and change status from there, everything works fine.

    Same problem here…. 🙁

    • This reply was modified 2 years, 5 months ago by ggstuff.
    Plugin Support Thomas Shellberg

    (@shellbeezy)

    Automattic Happiness Engineer

    500 errors are caused by PHP Fatal Errors, which are obfuscated by WordPress. Search through your server’s error logs to find the exact error and script location; it is often caused by a customization or plugin which is referencing a deprecated class/function.

    Plugin Support Jesse Pearson

    (@jessepearson)

    Automattic Happiness Engineer

    Marking as resolved. This was most likely a plugin conflict when another plugin had a function tied to the save action for orders. Given the amount of time, if this is still an issue, we would recommend the steps at the below link, and if that doesn’t help you locate the issue, create a new thread.

    https://docs.woocommerce.com/document/woocommerce-self-service-guide/

Viewing 9 replies - 1 through 9 (of 9 total)
  • The topic ‘HTTP ERROR 500 after checking completed order’ is closed to new replies.