Title: HTTP ERROR 500
Last modified: June 7, 2024

---

# HTTP ERROR 500

 *  [pattizylstra](https://wordpress.org/support/users/pattizylstra/)
 * (@pattizylstra)
 * [2 years, 2 months ago](https://wordpress.org/support/topic/http-error-500-235/)
 * Hello,
 * I’ll try to explain this to the best of my ability and based on what I was told.
   Currently our site is experiencing a HTTP error 500. We cannot access the WP-
   admin due to this error. I am told that earlier someone was trying to resolve
   deprecated errors from showing up on the front page of our website and were messing
   with the WP-config file to disable debugging. They typed a line of code wrong
   or added a line of code in the wrong place and now the entire site is experiencing
   this error. We need some way to access the file so that we can revert the change
   that was made. I gather from what I’ve read that this could be done through FTP/
   filezilla. However, I am not sure we have credentials created for an FTP profile
   and our website is no longer hosted by dreamhost. it is just on wordpress. We
   are not sure how to troubleshoot this and would appreciate any input.

Viewing 1 replies (of 1 total)

 *  Moderator [James Huff](https://wordpress.org/support/users/macmanx/)
 * (@macmanx)
 * [2 years, 2 months ago](https://wordpress.org/support/topic/http-error-500-235/#post-17808253)
 * Internal server errors (error 500) are often caused by plugin or theme function
   conflicts, so if you have access to your Dashboard, try deactivating all plugins.
   If you don’t have access to your Dashboard, try [manually resetting your plugins](https://wordpress.org/documentation/article/faq-troubleshooting/#how-to-deactivate-all-plugins-when-not-able-to-access-the-administrative-menus)(
   no Dashboard access required). If that resolves the problem, reactivate each 
   one individually until you find the cause.
 * If that does not resolve the problem, try switching to the Twenty Twenty-Three
   theme to rule out a theme-specific problem. If you don’t have access to your 
   Dashboard, access your server via [SFTP or FTP](https://developer.wordpress.org/advanced-administration/upgrade/ftp/),
   or a file manager in your hosting account’s control panel (consult your hosting
   provider’s documentation for specifics on these), navigate to /wp-content/themes/
   and rename the directory of your currently active theme. This will force the 
   default theme to activate and hopefully rule-out a theme-specific problem.
 * If that does not resolve the problem, it’s possible that a .htaccess rule could
   be the source of the problem. To check for this, access your server via SFTP 
   or FTP or a file manager in your hosting account’s control panel, and rename 
   the .htaccess file. If you can’t find a .htaccess file, ensure that you have 
   set your SFTP or FTP client to view invisible files.
 * If you couldn’t resolve the problem by resetting your plugins and theme or renaming
   your .htaccess file, we might be able to help, but we’ll need a more detailed
   error message. Internal server errors are usually described in more detail in
   the server error log. If you have access to your server error log, generate the
   error again, note the date and time, then immediately check your server error
   log for any errors that occurred during that specific time. If you don’t have
   access to your server error log, ask your hosting provider to look for you.
 * We only need the error log entries within a minute or two of generating the error.
   Sending the entire error log would be unhelpful.

Viewing 1 replies (of 1 total)

The topic ‘HTTP ERROR 500’ is closed to new replies.

 * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
 * 1 reply
 * 2 participants
 * Last reply from: [James Huff](https://wordpress.org/support/users/macmanx/)
 * Last activity: [2 years, 2 months ago](https://wordpress.org/support/topic/http-error-500-235/#post-17808253)
 * Status: not resolved

## Topics

### Topics with no replies

### Non-support topics

### Resolved topics

### Unresolved topics

### All topics