Support » Plugin: BackWPup - WordPress Backup Plugin » http: error 500

  • Resolved EliteWebServices



    I have been using your plugin for many years and it has always worked very well for me. I do have an issue though with one of my sites that wont seem to work at all. I have deleted the plugin directory via ftp, reinstalled and am still getting the 500 error. I have disabled my maintenance plugin as well.

    Error log below. Any help would be appreciated!

    WordPress version: 4.9.6
    BackWPup version: 3.6.0
    PHP version: 5.6.32 (64bit)
    MySQL version: 5.6.32-78.1
    cURL version: 7.24.0
    cURL SSL version: OpenSSL/1.0.0
    WP-Cron url:
    Server self connect: Not expected HTTP response:
    Status-Code: 500
    Date: Wed, 04 Jul 2018 16:52:40 GMT
    Server: Apache
    Cache-control: max-age=7200
    Expires: Wed, 04 Jul 2018 18:52:40 GMT
    Vary: Accept-Encoding
    Content-encoding: gzip
    X-endurance-cache-level: 2
    Content-length: 20
    Content-type: text/html; charset=UTF-8

    Document root: /home1/temecum3/public_html/airsuspensionbook
    Temp folder: /home1/temecum3/public_html/airsuspensionbook/wp-content/uploads/backwpup-938a91-temp/
    Log folder: /home1/temecum3/public_html/airsuspensionbook/wp-content/uploads/backwpup-938a91-logs/
    Server: Apache
    Operating System: Linux
    PHP SAPI: cgi-fcgi
    Current PHP user: temecum3
    Maximum execution time: 300 seconds
    BackWPup maximum script execution time: 30 seconds
    Alternative WP Cron: Off
    Disabled WP Cron: Off
    CHMOD Dir: 0755
    Server Time: 16:52
    Blog Time: 09:52
    Blog Timezone: America/Los_Angeles
    Blog Time offset: -7 hours
    Blog language: en-US
    MySQL Client encoding: utf8
    PHP Memory limit: 256M
    WP memory limit: 128M
    WP maximum memory limit: 256M
    Memory in use: 97.50 MB
    Loaded PHP Extensions:: Core, PDO, PDO_ODBC, Phar, Reflection, SPL, SimpleXML, Zend Guard Loader, bcmath, bz2, calendar, cgi-fcgi, ctype, curl, date, dba, dom, enchant, ereg, exif, fileinfo, filter, ftp, gd, gettext, hash, iconv, imagick, imap, intl, ionCube Loader, json, libxml, mbstring, mcrypt, mhash, mysql, mysqli, mysqlnd, odbc, openssl, pcre, pdo_dblib, pdo_mysql, pdo_pgsql, pdo_sqlite, pgsql, posix, pspell, session, snmp, soap, sockets, sqlite3, standard, tidy, tokenizer, wddx, xml, xmlreader, xmlrpc, xmlwriter, xsl, zip, zlib

    The page I need help with: [log in to see the link]

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  • Plugin Support duongcuong96


    Please try my solution by using another cron method.
    modify wp-config.php ( you can find this file in your root directory ), and before the line:
    /* That’s all, stop editing! Happy blogging. */
    add this line:
    define('ALTERNATE_WP_CRON' , true );

    But I would recommend you to contact your hoster and ask them why you got error 500 on wp-cron.php and let them fix it for you.

    Hope that helps!

    Plugin Support duongcuong96


    since we haven’t heard back from you, I’m going to mark it as resolved.
    If you’re still having problems, feel free to let us know ;),

    Btw, If you find BackWPUp is useful for you, we would really appreciate if you leave a positive review and rating.
    This would encourage us to develop new free features and provide free support 😀

Viewing 2 replies - 1 through 2 (of 2 total)
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