• Resolved gulamanu

    (@gulamanu)


    Hi, we are using the lite version to test how the plugin works before buying it, but we are getting this message by email.

    The optin campaign “” is failing to convert leads due to the following error “0: Signed API request has returned an error. HTTP error 400. Raw Provider API response: [{“error_key”:”contacts.api.validation.error”,”error_message”:”Email address is invalid”}].”.

    By the way, we are just using the plugin to send the email field from the Elementor native forms to constant contact. That is why the campaign name is empty, we did no create any campaign.

    We were using 1.2.37.2 version when we received the message, now we updated it to 1.2.38.0

    Thanks for you help!

Viewing 14 replies - 1 through 14 (of 14 total)
  • Plugin Support Ibrahim Nasir

    (@ibrahimkh4l33l)

    Hey @gulamanu,

    The error message means the email used in the form is invalid. Test the form with a valid email and send me the contents of your integration log See: https://mailoptin.io/article/view-error-log/

    Thread Starter gulamanu

    (@gulamanu)

    Hi Ibrahim, thank you very much for your quick reply.
    Can you tell me which email you are referring to? and what can make that email invalid?
    All the forms are “from”, “to”, and “reply to” the same email.
    Thanks again for your big help

    Plugin Support Ibrahim Nasir

    (@ibrahimkh4l33l)

    Send me a link to the form on your website to check? Have you checked the integration log

    Thread Starter gulamanu

    (@gulamanu)

    And I also found a different email in the Campaign Email settings, is that the one you are referring to?

    By the way, the error log of the V3 constant contact is.

    2021-06-26 07:14:48: Error failed to refresh {"success":false,"data":"Unable to refresh the access token. HTTP error 400. Raw Provider API response: {\"error_description\":\"unknown, invalid, or expired refresh token\",\"error\":\"invalid_grant\"}\r\n."}
    2021-06-26 07:14:48: Error failed to refresh {"success":false,"data":"Unable to refresh the access token. HTTP error 400. Raw Provider API response: {\"error_description\":\"unknown, invalid, or expired refresh token\",\"error\":\"invalid_grant\"}\r\n."}
    2021-06-26 07:16:22: Error failed to refresh {"success":false,"data":"Unable to refresh the access token. HTTP error 400. Raw Provider API response: {\"error_description\":\"unknown, invalid, or expired refresh token\",\"error\":\"invalid_grant\"}\r\n."}
    2021-06-26 07:16:29: Error failed to refresh {"success":false,"data":"Unable to refresh the access token. HTTP error 400. Raw Provider API response: {\"error_description\":\"unknown, invalid, or expired refresh token\",\"error\":\"invalid_grant\"}\r\n."}
    2021-06-26 07:16:33: Error failed to refresh {"success":false,"data":"Unable to refresh the access token. HTTP error 400. Raw Provider API response: {\"error_description\":\"unknown, invalid, or expired refresh token\",\"error\":\"invalid_grant\"}\r\n."}
    2021-06-26 07:18:39: Error failed to refresh {"success":false,"data":"Unable to refresh the access token. HTTP error 400. Raw Provider API response: {\"error_description\":\"unknown, invalid, or expired refresh token\",\"error\":\"invalid_grant\"}\r\n."}
    2021-06-26 07:18:43: Error failed to refresh {"success":false,"data":"Unable to refresh the access token. HTTP error 400. Raw Provider API response: {\"error_description\":\"unknown, invalid, or expired refresh token\",\"error\":\"invalid_grant\"}\r\n."}
    2021-06-26 07:21:44: Error failed to refresh {"success":false,"data":"Unable to refresh the access token. HTTP error 400. Raw Provider API response: {\"error_description\":\"unknown, invalid, or expired refresh token\",\"error\":\"invalid_grant\"}\r\n."}
    2021-06-28 16:34:06: Error failed to refresh {"success":false,"data":"Unable to refresh the access token. HTTP error 400. Raw Provider API response: {\"error_description\":\"unknown, invalid, or expired refresh token\",\"error\":\"invalid_grant\"}\r\n."}
    2021-07-01 06:53:32: Error failed to refresh {"success":false,"data":"Unable to refresh the access token. HTTP error 400. Raw Provider API response: {\"error_description\":\"unknown, invalid, or expired refresh token\",\"error\":\"invalid_grant\"}\r\n."}
    2021-07-03 12:19:13: Error failed to refresh {"success":false,"data":"Unable to refresh the access token. HTTP error 400. Raw Provider API response: {\"error_description\":\"unknown, invalid, or expired refresh token\",\"error\":\"invalid_grant\"}\r\n."}
    2021-07-03 18:39:53: Error failed to refresh {"success":false,"data":"Unable to refresh the access token. HTTP error 400. Raw Provider API response: {\"error_description\":\"unknown, invalid, or expired refresh token\",\"error\":\"invalid_grant\"}\r\n."}
    2021-07-07 10:15:03: Error failed to refresh {"success":false,"data":"Unable to refresh the access token. HTTP error 400. Raw Provider API response: {\"error_description\":\"unknown, invalid, or expired refresh token\",\"error\":\"invalid_grant\"}\r\n."}
    2021-07-08 16:56:05: Error failed to refresh {"success":false,"data":"Unable to refresh the access token. HTTP error 400. Raw Provider API response: {\"error_description\":\"unknown, invalid, or expired refresh token\",\"error\":\"invalid_grant\"}\r\n."}
    2021-07-12 12:35:42: Error failed to refresh {"success":false,"data":"Unable to refresh the access token. HTTP error 400. Raw Provider API response: {\"error_description\":\"unknown, invalid, or expired refresh token\",\"error\":\"invalid_grant\"}\r\n."}
    2021-07-22 19:21:41: 0: Signed API request has returned an error. HTTP error 400. Raw Provider API response: [{"error_key":"contacts.api.validation.error","error_message":"Email address is invalid"}].
    Thread Starter gulamanu

    (@gulamanu)

    I had deleted that email from the campaign settings, as we are not sending campaigns yet.

    We have 3 forms (one at a popup on homepage)
    https://belardiwong.com/

    One at contact page
    https://belardiwong.com/contact/

    And one at whitepappers page
    https://belardiwong.com/whitepapers/

    Plugin Support Ibrahim Nasir

    (@ibrahimkh4l33l)

    I have successfully submitted the form on the pop up form. You can submit a ticket on our website here to help you further https://mailoptin.io/support/

    Thread Starter gulamanu

    (@gulamanu)

    Thanks Ibrahim do you think that the email with the problem was that on the Campaign Email settings?

    Thread Starter gulamanu

    (@gulamanu)

    Hi Ibrahim,
    Sorry to bother you again but the same error persists.
    Thanks for your help

    2021-07-03 18:39:53: Error failed to refresh {"success":false,"data":"Unable to refresh the access token. HTTP error 400. Raw Provider API response: {\"error_description\":\"unknown, invalid, or expired refresh token\",\"error\":\"invalid_grant\"}\r\n."}
    2021-07-07 10:15:03: Error failed to refresh {"success":false,"data":"Unable to refresh the access token. HTTP error 400. Raw Provider API response: {\"error_description\":\"unknown, invalid, or expired refresh token\",\"error\":\"invalid_grant\"}\r\n."}
    2021-07-08 16:56:05: Error failed to refresh {"success":false,"data":"Unable to refresh the access token. HTTP error 400. Raw Provider API response: {\"error_description\":\"unknown, invalid, or expired refresh token\",\"error\":\"invalid_grant\"}\r\n."}
    2021-07-12 12:35:42: Error failed to refresh {"success":false,"data":"Unable to refresh the access token. HTTP error 400. Raw Provider API response: {\"error_description\":\"unknown, invalid, or expired refresh token\",\"error\":\"invalid_grant\"}\r\n."}
    2021-07-22 19:21:41: 0: Signed API request has returned an error. HTTP error 400. Raw Provider API response: [{"error_key":"contacts.api.validation.error","error_message":"Email address is invalid"}].
    2021-07-23 04:15:30: 0: Signed API request has returned an error. HTTP error 400. Raw Provider API response: [{"error_key":"contacts.api.validation.error","error_message":"Email address is invalid"}].
    2021-07-23 04:49:13: 0: Signed API request has returned an error. HTTP error 400. Raw Provider API response: [{"error_key":"contacts.api.validation.error","error_message":"Email address is invalid"}].
    2021-07-23 06:22:07: Error failed to refresh {"success":false,"data":"Unable to refresh the access token. HTTP error 400. Raw Provider API response: {\"error_description\":\"unknown, invalid, or expired refresh token\",\"error\":\"invalid_grant\"}\r\n."}
    2021-07-23 06:22:08: Error failed to refresh {"success":false,"data":"Unable to refresh the access token. HTTP error 400. Raw Provider API response: {\"error_description\":\"unknown, invalid, or expired refresh token\",\"error\":\"invalid_grant\"}\r\n."}
    2021-07-23 08:22:13: Error failed to refresh {"success":false,"data":"Unable to refresh the access token. HTTP error 400. Raw Provider API response: {\"error_description\":\"unknown, invalid, or expired refresh token\",\"error\":\"invalid_grant\"}\r\n."}
    2021-07-23 08:22:13: Error failed to refresh {"success":false,"data":"Unable to refresh the access token. HTTP error 400. Raw Provider API response: {\"error_description\":\"unknown, invalid, or expired refresh token\",\"error\":\"invalid_grant\"}\r\n."}
    2021-07-24 13:44:05: 0: Signed API request has returned an error. HTTP error 400. Raw Provider API response: [{"error_key":"contacts.api.validation.error","error_message":"Email address is invalid"}].
    2021-07-24 18:17:49: 0: Signed API request has returned an error. HTTP error 400. Raw Provider API response: [{"error_key":"contacts.api.validation.error","error_message":"Email address is invalid"}].
    2021-07-24 18:17:49: 0: Signed API request has returned an error. HTTP error 400. Raw Provider API response: [{"error_key":"contacts.api.validation.error","error_message":"Email address is invalid"}].
    Plugin Author Collins Agbonghama

    (@collizo4sky)

    Hi @gulamanu the error log is clear on what the issue is. A user was trying to signup to your list with an email address that Constant Contact considers invalid.

    Nothing to worry about.

    Thread Starter gulamanu

    (@gulamanu)

    Thanks! One question btw. Is it possible to send more fields to constant contact? beside the email field. It that possible with premium account? thanks again.

    Plugin Support Ibrahim Nasir

    (@ibrahimkh4l33l)

    Yes, you can create custom fields and map them to their respective fields in CC with the premium version. The standard plan is recommended for this. See: https://mailoptin.io/pricing/

    Regards

    Hi @ibrahimkh4l33l I have had this same exact issue on my client’s website for a while now, with the same error log messages and emails. I am also using the lite version with Elementor Pro to connect to Constant Contact, with no campaigns built out.

    I know it’s not from invalid email addresses… I had the issue “fixed” a couple weeks ago by just switching back and forth between v3. I tried it with my own email before and after I had it “fixed” and it worked then, but now it’s not working (after removing my email address from the contact list in CC, which I did when I had it “fixed”). It’s doing this with every single user/email address we get, and they can’t ALL be invalid.

    Please take a look here: https://waterfrontmission.org/?elementor_library=footer-subscribe-cta. Thanks for any help/guidance you can provide!!

    Plugin Author Collins Agbonghama

    (@collizo4sky)

    @krobinett Please submit a ticket on our website here to help you further via https://mailoptin.io/support/

    Thread Starter gulamanu

    (@gulamanu)

    but, please keep this updated…

Viewing 14 replies - 1 through 14 (of 14 total)
  • You must be logged in to reply to this topic.