Title: HTTP 500 files form server
Last modified: June 30, 2022

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# HTTP 500 files form server

 *  Resolved [alopezupc](https://wordpress.org/support/users/alopezupc/)
 * (@alopezupc)
 * [3 years, 10 months ago](https://wordpress.org/support/topic/http-500-files-form-server/)
 * Dear all,
 * My web server has a NSF folder with big files. I do a symlink from this folder
   to a subfolder of wordpress and add the files to “download monitor” using “browse
   for file”. Everything was working fine until now. Today I have tried to add a
   new file to download monitor using the same method and when I try to download
   the file I get an http 500 error. What I have seen is, when everything was working,
   when I selected the file, the path was absolute to the file system while now 
   the path is absolute to web folder. If I add the absolute path manually, after
   save, the path is converted automatically to absolute to web folder.
 * Could you help me to solve this problem?
 * Thanks in advance
    -  This topic was modified 3 years, 10 months ago by [alopezupc](https://wordpress.org/support/users/alopezupc/).

Viewing 3 replies - 1 through 3 (of 3 total)

 *  [Razvan Aldea](https://wordpress.org/support/users/raldea89/)
 * (@raldea89)
 * [3 years, 10 months ago](https://wordpress.org/support/topic/http-500-files-form-server/#post-15785364)
 * Hey [@alopezupc](https://wordpress.org/support/users/alopezupc/) ,
 * Could you please give us some examples of how the NSF folder and the symlink 
   folder are structured inside your server?
    For example : NSF : /home/NSF WP Installation
   folder: /home/public/
 * Also, could you please give an example of how the path is transformed after the
   installation based on the examples you will give?
 * Warmly,
    Razvan
 *  Thread Starter [alopezupc](https://wordpress.org/support/users/alopezupc/)
 * (@alopezupc)
 * [3 years, 10 months ago](https://wordpress.org/support/topic/http-500-files-form-server/#post-15785654)
 * Dear Razvan
 * Thanks for your reply. The structure is the following one:
    NFS: /data WP: /var/
   www/wp/ Symlink: /var/www/wp/datasets -> /data
 * The file that are working and were added some time ago using the same mechanism
   have the following structure:
    /var/www/wp/datasets/file1
 * With new added files I use the same method or adding the path manually:
    /var/
   www/wp/datasets/file2 but after save, it is transformed into: /datasets/file2
 * Regards
 * Albert
 *  Plugin Author [Teo Alex](https://wordpress.org/support/users/altesin/)
 * (@altesin)
 * [3 years, 10 months ago](https://wordpress.org/support/topic/http-500-files-form-server/#post-15788132)
 * Hello [@alopezupc](https://wordpress.org/support/users/alopezupc/) ,
 * We have a fix prepared for symlink folders for the next update that still needs
   to be tested.
    You can find an issue regarding your problem here [https://github.com/WPChill/download-monitor/issues/914](https://github.com/WPChill/download-monitor/issues/914)
 * If you wish to implement this fix see the commit in the above issue but we strongly
   recommend to do this on a **dev server** as this is **beta code** and may result
   in database issues.
 * Also remember to add the full path to the real directory in Downloads > Settings
   > Advanced > Miscallaneous > Other downloads path. ex.: /var/www/data.
 * Let us know if this fixed your problem.
 * Have a great day,
    Teo
    -  This reply was modified 3 years, 10 months ago by [Teo Alex](https://wordpress.org/support/users/altesin/).

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘HTTP 500 files form server’ is closed to new replies.

 * ![](https://ps.w.org/download-monitor/assets/icon-256x256.png?rev=3198936)
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 * 3 replies
 * 3 participants
 * Last reply from: [Teo Alex](https://wordpress.org/support/users/altesin/)
 * Last activity: [3 years, 10 months ago](https://wordpress.org/support/topic/http-500-files-form-server/#post-15788132)
 * Status: resolved