Http 500 error in backend (2 posts)

  1. bcrrental11
    Posted 2 years ago #

    I can reach the wordpress login page. I enter the login credintials then once I hit submit I receive a http 500 internal server error. Then if was to enter my website address on my web browser, I land on the site just fine and I realize the admin tab above the site page is there but once again when I click on my dashboard, I receive the http 500 internal server error. I did not add any new plugins, or any updates...I updated my site but only adding our holiday store hours and now today I can't get access my site's backend. What gives? Any help would be appreciated.

  2. Tara
    Volunteer Moderator
    Posted 2 years ago #

    Your first step should be locating error log for your hosting account or asking support to help with that.

    - it could be problem with the plugins. try resetting the plugins folder by FTP or phpMyAdmin.
    - it could be a problem with the theme. Momentarily, try switching to the default theme via FTP by renaming your current theme to rule out any theme specific issue.
    - if these steps don't help, download WordPress again and replace your copies of everything EXCEPT the wp-config.php file and the /wp-content/ directory with fresh copies. This should replace your core files without changing your content and settings in wp-config.php file and the /wp-content/ directory.

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