Title: HTTP 500 error
Last modified: September 30, 2023

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# HTTP 500 error

 *  [thetalon123](https://wordpress.org/support/users/thetalon123/)
 * (@thetalon123)
 * [2 years, 8 months ago](https://wordpress.org/support/topic/http-500-error-69/)
 * Hello,
 * I am very new to WordPress, and am trying to edit and clean up a site that the
   previous owner had made. However, I’m running into some problems. As far as I
   know, all plugins and my theme have been updated to their latest versions, and
   I’m not getting any requests from WordPress to update or install anything further.
    1. When I try to delete new users from my site, I get a HTTP 500 error, saying 
       the website is unable to handle the request.
    2. When I try to edit a page using WP Bakery Builder, it goes into a new box named
       Text Box Settings, and doesn’t load and show me the text box to edit.
 * These are the issues I would like to fix more urgently, but I am also wondering
   if there is a guide to hosting on wordpress or any tutorials for beginners, as
   I realize I’m super new to this. Any help would be appreciated, thanks so much
   in advance!

Viewing 1 replies (of 1 total)

 *  Moderator [James Huff](https://wordpress.org/support/users/macmanx/)
 * (@macmanx)
 * [2 years, 8 months ago](https://wordpress.org/support/topic/http-500-error-69/#post-17090770)
    1. Internal server errors (error 500) are often caused by plugin or theme function
       conflicts, so pease attempt to deactivate all plugins and switch to the default
       Twenty Twenty-Two theme. If the problem goes away, re-activate them one by one
       to identify the source of the problem.
       If you can install plugins, install [Health Check](https://wordpress.org/plugins/health-check/).
       On the troubleshooting tab, you can click the button to deactivate all plugins
       and change the theme for you while you’re still logged in **without affecting
       normal visitors to your site**.If that does not resolve the problem, it’s possible
       that a .htaccess rule could be the source of the problem. To check for this,
       access your server via [SFTP or FTP](https://wordpress.org/support/article/ftp-clients/)
       or a file manager in your hosting account’s control panel, and rename the .htaccess
       file. If you can’t find a .htaccess file, ensure that you have set your SFTP
       or FTP client to view invisible files.If you couldn’t resolve the problem by
       resetting your plugins and theme or renaming your .htaccess file, we might be
       able to help, but we’ll need a more detailed error message. Internal server 
       errors are usually described in more detail in the server error log. If you 
       have access to your server error log, generate the error again, note the date
       and time, then immediately check your server error log for any errors that occurred
       during that specific time. If you don’t have access to your server error log,
       ask your hosting provider to look for you.
    2. Since that is a commercial plugin, we ask that you please go to their official
       support channel, so you can get support from the people who know it best: [https://support.wpbakery.com](https://support.wpbakery.com)
       
       Forum volunteers do not have access to commercial products, so they would not
       know why it is not working correctly. Other community members who may have faced
       your issue might be able to help you, but your best bet is your product’s developer.
       We encourage you to use the official support venues, as it allows the developers
       to be aware of issues with their code and gives back to the community in a more
       robust way.

Viewing 1 replies (of 1 total)

The topic ‘HTTP 500 error’ is closed to new replies.

 * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
 * 1 reply
 * 2 participants
 * Last reply from: [James Huff](https://wordpress.org/support/users/macmanx/)
 * Last activity: [2 years, 8 months ago](https://wordpress.org/support/topic/http-500-error-69/#post-17090770)
 * Status: not resolved

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