HTTP 500 Error

  • Resolved phoenixadmin

    (@phoenixadmin)


    5 years, 2 months ago

    Greetings. Since Thursday, January 31st, I have been unable to modify, edit or add posts to the Phoenix Writers Club site. The system is returning a constant, Internal Server 500 error, no matter what selection I make from the wp-admin page. I have attempted to use several different browsers including Chrome, Firefox, Brave, Internet Explorer and Edge, none work. I have cleared cache on ALL of them several times and that has also not helped. Since this is reporting as a SERVER error, can someone please notify support, since they don’t post their e-mail, and let them know they have a problem.

    Thank you.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Moderator t-p

    (@t-p)

    5 years, 2 months ago

    Internal server errors (error 500) are often caused by plugin or theme function conflicts, so if you have access to your admin panel, try deactivating all plugins. If you don’t have access to your admin panel, try manually resetting your plugins (no Dashboard access required). If that resolves the issue, reactivate each one individually until you find the cause.

    If that does not resolve the issue, try switching to the default theme for your version of WordPress to rule-out a theme-specific issue. If you don’t have access to your admin panel, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel, navigate to /wp-content/themes/ and rename the directory of your currently active theme. This will force the default theme to activate and hopefully rule-out a theme-specific issue.

    If that does not resolve the issue, it’s possible that a .htaccess rule could be the source of the problem. To check for this, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel, and rename the .htaccess file. If you can’t find a .htaccess file, make sure that you have set your SFTP or FTP client to view invisible files.

    If you weren’t able to resolve the issue by either resetting your plugins and theme or renaming your .htaccess file, we may be able to help, but we’ll need a more detailed error message.

    Internal server errors are usually described in more detail in the server error log. If you have access to your server error log, generate the error again, note the date and time, then immediately check your server error log for any errors that occurred during that time period. If you don’t have access to your server error log, ask your hosting provider to look for you.

    For more tips, see this: https://wordpress.org/support/article/common-wordpress-errors/#internal-server-error

    Thread Starter phoenixadmin

    (@phoenixadmin)

    5 years, 2 months ago

    Thank you, everyone, for the assist. Shutting off ALL the plug-in’s got me past the issue. Now, of course, comes the tedious task of finding out exactly which plug-in is the problem. Oh well, I had nothing better to do this weekend. Again, thanks for all the help

    Moderator t-p

    (@t-p)

    5 years, 2 months ago

    Glad its sorted 🙂

Viewing 3 replies - 1 through 3 (of 3 total)
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