Support » Fixing WordPress » HTTP 500 error

  • Hi, my website has gone down, please can you advise why this may have happened and what I can do to resolve it; The message appears as follows:
    HTTP 500 error
    That’s odd… the website can’t display this page
    The site may be undergoing maintenance or could have a programming error.
    Try this
    Go back to the last page
    Try contacting the website’s owner

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  • Did you talk with hosting company?

    Hi, I am having difficulty in contacting the person who is managing the hosting company for my website? Please can you advise me how I can transfer my website to a new hosting company, so I can manage this myself, as I have spent a long time building this website up and don’t want to lose it? Thank you

    Moderator Steve Stern

    (@sterndata)

    Support Team Volunteer

    Errors like this are logged. Check the error log on your server. If you can’t find the log, please contact your host.

    Meantime, enable wp_debug and wp_debug_log and after an error, look at wp-content/debug.log to see if anything gets logged there. https://codex.wordpress.org/Debugging_in_WordPress

    You can also try this: Please attempt to disable all plugins, and use one of the default (Twenty*) themes. If the problem goes away, enable them one by one to identify the source of your troubles.

    If you cannot access wp-admin, there are other ways to deactivate plugins.

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