Support » Fixing WordPress » HTTP 500 error

  • Hi, my website has gone down, please can you advise why this may have happened and what I can do to resolve it; The message appears as follows:
    HTTP 500 error
    That’s odd… the website can’t display this page
    The site may be undergoing maintenance or could have a programming error.
    Try this
    Go back to the last page
    Try contacting the website’s owner

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  • Did you talk with hosting company?

    Hi, I am having difficulty in contacting the person who is managing the hosting company for my website? Please can you advise me how I can transfer my website to a new hosting company, so I can manage this myself, as I have spent a long time building this website up and don’t want to lose it? Thank you

    Moderator Steve Stern


    Support Team Volunteer

    Errors like this are logged. Check the error log on your server. If you can’t find the log, please contact your host.

    Meantime, enable wp_debug and wp_debug_log and after an error, look at wp-content/debug.log to see if anything gets logged there.

    You can also try this: Please attempt to disable all plugins, and use one of the default (Twenty*) themes. If the problem goes away, enable them one by one to identify the source of your troubles.

    If you cannot access wp-admin, there are other ways to deactivate plugins.

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