Title: HTML removed from email Last modified: August 21, 2026 --- # HTML removed from email * Resolved [NL_Derek](https://wordpress.org/support/users/nl_derek/) * (@nl_derek) * [2 weeks, 1 day ago](https://wordpress.org/support/topic/html-removed-from-email/) * In a form I have I include HTML line breaks
in the Value field, to improve the layout of the email notification which is sent. Now (21 august 2026) these no longer appear in the email. I last used the form a few weeks ago, so the change is pretty recent. Is anything known about this? * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fhtml-removed-from-email%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 13 replies - 1 through 13 (of 13 total) * Plugin Support [Patrick – WPMU DEV Support](https://wordpress.org/support/users/wpmudevsupport12/) * (@wpmudevsupport12) * [2 weeks ago](https://wordpress.org/support/topic/html-removed-from-email/#post-19000004) * Hi [@nl_derek](https://wordpress.org/support/users/nl_derek/) * I hope you are doing well. * I could replicate the issue and will report to our developers. * Can you replace the br with * `

 

` * Let us know the result you get. Best Regards Patrick Freitas * Thread Starter [NL_Derek](https://wordpress.org/support/users/nl_derek/) * (@nl_derek) * [2 weeks ago](https://wordpress.org/support/topic/html-removed-from-email/#post-19000223) * [@patrick](https://wordpress.org/support/users/patrick/) interesting idea, I tried it but I got the general error message (specified under Customize Submit Button). I shall try some other escape possibilities and report back. * Thread Starter [NL_Derek](https://wordpress.org/support/users/nl_derek/) * (@nl_derek) * [2 weeks ago](https://wordpress.org/support/topic/html-removed-from-email/#post-19000228) * [@patrick](https://wordpress.org/support/users/patrick/) I tried * `\
12.Zonnepanelen` * and * `%lt;br>13.Warmtebeeldcamera` * but in both cases the attempted HTML was stripped out; the content of the email was * `12.Zonnepanelen, 13.Warmtebeeldcamera` * Note: I had difficulty pasting those strings into the reply box; the `
` became a line break and the `>` was translated into a` >`. I hope this message survives!( edit: it did!) - This reply was modified 2 weeks ago by [NL_Derek](https://wordpress.org/support/users/nl_derek/). * Plugin Support [Amin – WPMU DEV Support](https://wordpress.org/support/users/wpmudev-support2/) * (@wpmudev-support2) * [1 week, 6 days ago](https://wordpress.org/support/topic/html-removed-from-email/#post-19000644) * Hello [@nl_derek](https://wordpress.org/support/users/nl_derek/) * I ran further tests on my lab site, if you add the HTML in the email code tab the line break won’t be removed. I tested with the latest version of Forminator. * > [View post on imgur.com](https://imgur.com/a/NnqskM0) * This is exptected to automtilcy remove the HTML from visual tab. * Best Regards Amin * Thread Starter [NL_Derek](https://wordpress.org/support/users/nl_derek/) * (@nl_derek) * [1 week, 6 days ago](https://wordpress.org/support/topic/html-removed-from-email/#post-19000689) * [@amin](https://wordpress.org/support/users/amin/) Thanks for the suggestion; I tried it but it doesn’t work. It resulted in the inclusion of my field {html- 1} in the email but the checkbox Values are still scrunched together in a comma- separated list. * Interestingly the HTML was correctly rendered in the email (it comprises “`

Bestelling

Personalia

`“) * But a typical **Value** is “`
03.Tochtstrips`” which tells me (as webmaster) that the user has checked box #3 in that group, with subject “Tochtstrips”. * Plugin Support [Fida – WPMU DEV Support](https://wordpress.org/support/users/fidawpmudev/) * (@fidawpmudev) * [1 week, 4 days ago](https://wordpress.org/support/topic/html-removed-from-email/#post-19002142) * Hello [@nl_derek](https://wordpress.org/support/users/nl_derek/) , * I hope you are doing well, and thank you for the update. * I couldn’t replicate the issue on my lab site. I am using Forminator version 1.57.1. In my testing, the HTML field kept the
tag in the Email body. * Screenshot: [https://prnt.sc/Fal8drQLcqMw](https://prnt.sc/Fal8drQLcqMw) * Please let us know which Email Client service/software you are using to receive emails. * Please export your form and share it using [https://pastebin.com/](https://pastebin.com/) Please be sure to remove any sensitive information from the form export. * Learn more: [https://wpmudev.com/docs/wpmu-dev-plugins/forminator/#import-export](https://wpmudev.com/docs/wpmu-dev-plugins/forminator/#import-export) * Kind Regards, Fida Al Hasan * Thread Starter [NL_Derek](https://wordpress.org/support/users/nl_derek/) * (@nl_derek) * [1 week, 3 days ago](https://wordpress.org/support/topic/html-removed-from-email/#post-19002816) * I have exported the form to [https://pastebin.com/L7wXNakL](https://pastebin.com/L7wXNakL) under user NL_Derek and title Forminator form. * A brief background: our group aims to make the inner city of Zwolle more climate- friendly and we have a giveaway action for small energy-saving items. This form allows residents of Zwolle to obtain such items gratis (hopefully they will then buy more and make their houses more energy-efficient). * The only required fields are name (Naam) and Email, and you must check the box“ Ik woon in de binnenstad van Zwolle” (our offer only applies to residents). * The problem comes with the sections “Bestelling” (Order) and “En Verder…” (Additional requests) where the user may check several boxes. In the email sent to me as Admin the selections all appear on one line separated by commas; I want them on separate lines so that I can read and action them more easily. Therefore the“ Value” field of each checkbox item begins with “
”. * Until the last release of Forminator this worked; now no more. Hopefully someone can find a workaround. * My suggestion to the Forminator team (if that is appropriate here) is to allow selection of the separator; perhaps a choice between newline and a character string (with default of comma to ensure back compatibility). * Plugin Support [Saurabh – WPMU DEV Support](https://wordpress.org/support/users/wpmudev-support7/) * (@wpmudev-support7) * [1 week, 3 days ago](https://wordpress.org/support/topic/html-removed-from-email/#post-19003351) * Hello [@nl_derek](https://wordpress.org/support/users/nl_derek/), * Thank you for sharing the form export and further detailed information about the issue that you are facing. * I imported your form on my lab site and could replicate the issue you noticed with the checkbox fields when it comes to the email notifications. Further, I downgraded the Forminator version to v1.57 on my lab site and could check the email notifications where the `break tag` that you have added to the checkbox values is taking effect, whereas in the current version it seems to be ignored. * I have escalated this further for the Forminator team to review and confirm about the expected behaviour in this case, I am also checking with them if there can be any workaround possible for this situation. We shall update you on this as soon as we have further updates from them. * Thank you for your feedback regarding improving the email notification template, the Forminator team is already working on improving it, however, I cannot confirm an exact ETA as to when it will be released. I will share the suggestion internally with the team. * You can also follow to our [roadmap](https://wpmudev.com/roadmap/) in case you wish to receive notifications when we release new updates, the same will also be included in our changelogs here [https://wordpress.org/plugins/forminator/#developers](https://wordpress.org/plugins/forminator/#developers) * Kind Regards, Saurabh * Plugin Support [Williams – WPMU DEV Support](https://wordpress.org/support/users/wpmudevsupport3/) * (@wpmudevsupport3) * [1 week, 3 days ago](https://wordpress.org/support/topic/html-removed-from-email/#post-19003647) * Hi [@nl_derek](https://wordpress.org/support/users/nl_derek/) , * I hope you’re doing well. * We got an update from the team about a workaround, could you please add the following code as a mu-plugin to your site? * ``` id ) ) { // Please change the form ID. return $message; } $checkbox_data = array(); foreach ( $data as $key => $value ) { if ( false !== strpos( $key, 'checkbox-' ) ) { $checkbox_data[] = forminator_replace_field_data( $custom_form, $key, $data ); } } if ( ! empty( $checkbox_data ) ) { foreach ( $checkbox_data as $chk => $chkv ) { $chkv = explode( ',', $chkv ); foreach ( $chkv as $k => $v ) { if ( false !== strpos( $message, $v ) ) { $message = str_replace( $v, '
' . $v, $message ); } } } } return $message; } ``` * A mu-plugin is basically a PHP file in your wp-content/mu-plugins folder. If the mu-plugins folder doesn’t exist, you can create it. * The name of the file could be anything like forminator-fix.php, but it needs to end in .php * Here is also more info about mu-plugins: [https://wpmudev.com/docs/using-wordpress/installing-wordpress-plugins/#installing-mu-plugins](https://wpmudev.com/docs/using-wordpress/installing-wordpress-plugins/#installing-mu-plugins) * Please let us know if this helps. Best Regards, Williams Valerio * Plugin Support [Williams – WPMU DEV Support](https://wordpress.org/support/users/wpmudevsupport3/) * (@wpmudevsupport3) * [1 week, 3 days ago](https://wordpress.org/support/topic/html-removed-from-email/#post-19003659) * Hi [@nl_derek](https://wordpress.org/support/users/nl_derek/) , * I’m sorry, as in my previous reply, I missed mentioning that there is a specific part of the code that you need to change, which is this specific part: * `if ( 53944 !== intval( $custom_form->id ) ) { // Please change the form ID.` * The number there 53944, is the actual form ID, and you should replace it with the form where you want to apply the code. This ID number can be found in the shortcode of the form. * This can be obtained from the form itself by clicking on Copy shortcode: [https://wpmudev.com/docs/wpmu-dev-plugins/forminator/#embedding-forms](https://wpmudev.com/docs/wpmu-dev-plugins/forminator/#embedding-forms) * I hope this helps, and please let us know if you need further assistance. Best Regards, Williams Valerio * Thread Starter [NL_Derek](https://wordpress.org/support/users/nl_derek/) * (@nl_derek) * [1 week, 3 days ago](https://wordpress.org/support/topic/html-removed-from-email/#post-19003742) * Hallo [@williams](https://wordpress.org/support/users/williams/), thanks for your reaction; the plugin seems to work! I installed it on a test subdomain and no smoke came out, so I’ll add it to the main site as well. * Can I assume that I will be notified when the plugin is no longer necessary? And, in the meantime, can I treat it as any other plugin (I maintain a list of plugins in my site documentation). * Again thanks! * Plugin Support [Imran – WPMU DEV Support](https://wordpress.org/support/users/wpmudev-support9/) * (@wpmudev-support9) * [1 week, 2 days ago](https://wordpress.org/support/topic/html-removed-from-email/#post-19004425) * Hello [@nl_derek](https://wordpress.org/support/users/nl_derek/), * I hope things are going well for you. * > Can I assume that I will be notified when the plugin is no longer necessary? * Usually, with every plugin update, the site itself notifies you in the WordPress Admin Dashboard, and we make changes that are reflected on the changelog pages, as mentioned here: [https://wordpress.org/support/topic/html-removed-from-email/#post-19003351](https://wordpress.org/support/topic/html-removed-from-email/#post-19003351). Our Roadmap page notifies you via email about exciting feature releases if you subscribe to it. * > And, in the meantime, can I treat it as any other plugin (I maintain a list > of plugins in my site documentation). * That is a script. When we want it running all the time, we add it as a (must- use) mu-plugin. Once the Forminator team releases a fix for it, you can remove the script from the site. * Please let us know if you need any further help. * – Kind Regards, Imran Khan * Thread Starter [NL_Derek](https://wordpress.org/support/users/nl_derek/) * (@nl_derek) * [1 week, 1 day ago](https://wordpress.org/support/topic/html-removed-from-email/#post-19005013) * Thanks [@imran](https://wordpress.org/support/users/imran/) and team! Viewing 13 replies - 1 through 13 (of 13 total) You must be [logged in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fhtml-removed-from-email%2F%3Foutput_format%3Dmd&locale=en_US) to reply to this topic. * ![](https://ps.w.org/forminator/assets/icon-256x256.gif?rev=3443182) * [Forminator Forms – Contact Form, Payment Form & Custom Form Builder](https://wordpress.org/plugins/forminator/) * [Frequently Asked Questions](https://wordpress.org/plugins/forminator/#faq) * [Support Threads](https://wordpress.org/support/plugin/forminator/) * [Active Topics](https://wordpress.org/support/plugin/forminator/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/forminator/unresolved/) * [Reviews](https://wordpress.org/support/plugin/forminator/reviews/) ## Tags * [email](https://wordpress.org/support/topic-tag/email/) * [html](https://wordpress.org/support/topic-tag/html/) * 13 replies * 7 participants * Last reply from: [NL_Derek](https://wordpress.org/support/users/nl_derek/) * Last activity: [1 week, 1 day ago](https://wordpress.org/support/topic/html-removed-from-email/#post-19005013) * Status: resolved