Support » Plugin: User Submitted Posts » HTML on Visual Editor tab

  • Resolved patopaiar


    We have a form with several visual editor textareas that work great.
    However, when you submit a form with an error (eg, a required field is missing) and the page reloads, the textareas display HTML on the Visual tab and In the Text tab, the content with encoded html characters.
    Here is a video showing the issue exactly: video of issue

    The plugin is installed 100% as it comes and there have been no modifications at all to its files.

Viewing 4 replies - 1 through 4 (of 4 total)
  • This is USP Pro with valid licence by the way. If you have a different support for pro users, please let me know. Thanks

    Plugin Author Jeff Starr


    Yes, the forums here at are for free versions of plugins only. For Pro support use the contact form at the bottom of the page at Plugin Planet, thank you.

    Hi Jeff,

    I did as you said and sent my message through the contact form at plugin planet.
    Not only have I not heard back yet after 24 hours, but I have not even received a message to acknowledge the message had been received.

    What is the next move here? I’d like to have at least an estimate time for a response and a way of confirming my support ticket at least exists for you.

    Thank you

    Plugin Author Jeff Starr


    Hi Tamara,

    I replied to your email within 15 minutes of receiving it. Please check your spam folder and be sure to mark any replies as “not spam” to ensure future correspondence. Let me know if you don’t see the reply, thank you.

Viewing 4 replies - 1 through 4 (of 4 total)
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