Title: HTML email format issue Last modified: August 21, 2016 --- # HTML email format issue * Resolved [newuser2](https://wordpress.org/support/users/newuser2/) * (@newuser2) * [13 years, 3 months ago](https://wordpress.org/support/topic/html-email-format-issue/) * I’ve just bought the premium version, which so far is great. However i need some help… * I’m actually a web ‘designer ‘(not developer) so know basic HTML, but the HTML emails when previewed in my inbox show with massive line breaks. * When i view the raw message code (in my Mac) it shows there has been tonnes of line and paragraph breaks added to the code… * How come? Can i solve this? * [http://wordpress.org/extend/plugins/subscribe2/](http://wordpress.org/extend/plugins/subscribe2/) Viewing 15 replies - 1 through 15 (of 22 total) 1 [2](https://wordpress.org/support/topic/html-email-format-issue/page/2/?output_format=md) [→](https://wordpress.org/support/topic/html-email-format-issue/page/2/?output_format=md) * [Matt Robinson](https://wordpress.org/support/users/mattyrob/) * (@mattyrob) * [13 years, 3 months ago](https://wordpress.org/support/topic/html-email-format-issue/#post-3666734) * [@newuser2](https://wordpress.org/support/users/newuser2/), * What does your email template look like? Also bear in mind that the HTML email will simply include the HTML layout and formatting applied in your post content( both directly and via any plugin filters) so check the source of the post in the HTML view (instead of the visual view and then you can see if the formatting is actually coming from the post content. * Thread Starter [newuser2](https://wordpress.org/support/users/newuser2/) * (@newuser2) * [13 years, 3 months ago](https://wordpress.org/support/topic/html-email-format-issue/#post-3666739) * So the style.css of the blog is affecting the emails? * [Matt Robinson](https://wordpress.org/support/users/mattyrob/) * (@mattyrob) * [13 years, 3 months ago](https://wordpress.org/support/topic/html-email-format-issue/#post-3666741) * [@newuser2](https://wordpress.org/support/users/newuser2/), * Quite possibly, go to Subscribe2->Settings and in the Email Settings tab check if you are including the theme CSS into your HTML emails in the settings that says: ‘Include theme CSS stylesheet in HTML notifications’ * Thread Starter [newuser2](https://wordpress.org/support/users/newuser2/) * (@newuser2) * [13 years, 3 months ago](https://wordpress.org/support/topic/html-email-format-issue/#post-3666772) * Seems the Subscribe / Unsubscribe confirmation email is ok, but the New Post email is gappy! * See this [example email to see](http://i1225.photobucket.com/albums/ee398/76uk/email-example.jpg). * This one is ok… [see here](http://i1225.photobucket.com/albums/ee398/76uk/ok-email.jpg). * Thread Starter [newuser2](https://wordpress.org/support/users/newuser2/) * (@newuser2) * [13 years, 3 months ago](https://wordpress.org/support/topic/html-email-format-issue/#post-3666773) * BTW i disabled the ‘Include theme CSS stylesheet in HTML notifications’ option * Thread Starter [newuser2](https://wordpress.org/support/users/newuser2/) * (@newuser2) * [13 years, 3 months ago](https://wordpress.org/support/topic/html-email-format-issue/#post-3666777) * I’ve previewed the email in Dreamweaver and various online tools and it appears fine. I don’t understand why its formatting different to the other email… * Thread Starter [newuser2](https://wordpress.org/support/users/newuser2/) * (@newuser2) * [13 years, 3 months ago](https://wordpress.org/support/topic/html-email-format-issue/#post-3666779) * On sending the email the plugin is adding a bunch of para and line breaks to the end of every line, even the head and body tags… * [Matt Robinson](https://wordpress.org/support/users/mattyrob/) * (@mattyrob) * [13 years, 3 months ago](https://wordpress.org/support/topic/html-email-format-issue/#post-3666824) * [@newuser2](https://wordpress.org/support/users/newuser2/), * Before I can offer any guidance on this I need to see what you have as your email template, please can you copy and paste it onto here. * Thread Starter [newuser2](https://wordpress.org/support/users/newuser2/) * (@newuser2) * [13 years, 3 months ago](https://wordpress.org/support/topic/html-email-format-issue/#post-3666843) * Here you go: * ```

 
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``` * **_[Please use the code buttons when posting code here]_** * [Matt Robinson](https://wordpress.org/support/users/mattyrob/) * (@mattyrob) * [13 years, 3 months ago](https://wordpress.org/support/topic/html-email-format-issue/#post-3666845) * [@newuser2](https://wordpress.org/support/users/newuser2/), * That’s way too much HTML you have in the template, the plugin creates the HTML for everything outside the body tags so you only need to create the template for what is inside the body tags. * If you want to add a different stylesheet that’s fine, you need to use a little code like this in a custom plugin: * ``` function my_s2html_filter($email) { if ( empty($email) ) { return; } list($first, $second) = explode('', $email, 2); $email = $first . '' . $second; return $email; } add_filter('s2_html_email', 'my_s2html_filter'); ``` * So, all of the additional line breaks are coming from the template where you have put line breaks in the HTML tags. * Thread Starter [newuser2](https://wordpress.org/support/users/newuser2/) * (@newuser2) * [13 years, 3 months ago](https://wordpress.org/support/topic/html-email-format-issue/#post-3666847) * I recognise the following as HTML, but the rest isn’t is it? * ``` ``` * Thread Starter [newuser2](https://wordpress.org/support/users/newuser2/) * (@newuser2) * [13 years, 3 months ago](https://wordpress.org/support/topic/html-email-format-issue/#post-3666848) * Are tables allowed? The following has no line breaks but still shows with gaps: * ```

{TITLE}
{POST}

 

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``` * [Matt Robinson](https://wordpress.org/support/users/mattyrob/) * (@mattyrob) * [13 years, 3 months ago](https://wordpress.org/support/topic/html-email-format-issue/#post-3666851) * [@newuser2](https://wordpress.org/support/users/newuser2/), * I’m not sure I understand what you are asking about, my code or yours. * My code is PHP as that is what WordPress and Subscribe2 are written in. You need to use PHP to create a little plugin to Subscribe2 to allow you to use your own custom CSS in the emails. * Thread Starter [newuser2](https://wordpress.org/support/users/newuser2/) * (@newuser2) * [13 years, 3 months ago](https://wordpress.org/support/topic/html-email-format-issue/#post-3666852) * What… can’t i simply have a tag in the header of the email template that calls to a CSS file? * Why do i have to create a new plugin to style your plugin? * I’ve paid for your plugin on the premise i can style the outgoing emails (or i would have used the free version) and now i have to create another plugin to style it??? * _This isn’t good is it?_ * To remedy this could you give me a readymade plugin i can use? * Moderator [Jan Dembowski](https://wordpress.org/support/users/jdembowski/) * (@jdembowski) * Forum Moderator and Brute Squad * [13 years, 3 months ago](https://wordpress.org/support/topic/html-email-format-issue/#post-3666854) * If you paid for that plugin it wasn’t for the one supported here. We do not support commercial software here and you need to take conversations regarding the paid versions somewhere else. * [http://semperplugins.com/support/](http://semperplugins.com/support/) Viewing 15 replies - 1 through 15 (of 22 total) 1 [2](https://wordpress.org/support/topic/html-email-format-issue/page/2/?output_format=md) [→](https://wordpress.org/support/topic/html-email-format-issue/page/2/?output_format=md) The topic ‘HTML email format issue’ is closed to new replies. * ![](https://ps.w.org/subscribe2/assets/icon-256x256.png?rev=2318630) * [Subscribe2 - Form, Email Subscribers & Newsletters](https://wordpress.org/plugins/subscribe2/) * [Frequently Asked Questions](https://wordpress.org/plugins/subscribe2/#faq) * [Support Threads](https://wordpress.org/support/plugin/subscribe2/) * [Active Topics](https://wordpress.org/support/plugin/subscribe2/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/subscribe2/unresolved/) * [Reviews](https://wordpress.org/support/plugin/subscribe2/reviews/) ## Tags * [subscribe2 html](https://wordpress.org/support/topic-tag/subscribe2-html/) * 22 replies * 4 participants * Last reply from: [Matt Robinson](https://wordpress.org/support/users/mattyrob/) * Last activity: [13 years, 3 months ago](https://wordpress.org/support/topic/html-email-format-issue/page/2/#post-3666944) * Status: resolved