HTML code in Email sent to customer and admin

  • Resolved savaldoo

    (@savaldoo)


    2 years, 9 months ago

    Hi there,

    I’ve got a problem with email text – in the email body where should be a link to review or cancel the order, there is a HTML code (Your order no. #<a href=”https://urladdress/checkout/order-received/48360/?key=wc_order_R8LnrAstIVj35“>48360</a> cancelled as per your request) instead of that.

    You can see it on picture https://ibb.co/DYCCcgY

    This started with version 1.3.3, before it worked well.

    And I found another problem – when the admin cancel the order, the admin don’t receive the email that the order was cancelled – the customer receive the email that order was cancelled.

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author PI Web Solution

    (@rajeshsingh520)

    2 years, 9 months ago

    Hi,

    The email header issue was already fixed in v1.3.1 and we retested it on our end we could nto reproduce the issue try to reinstall the plugin

    and order canceled email is not send to admin

    Thread Starter savaldoo

    (@savaldoo)

    2 years, 9 months ago

    Hi,

    Thank you for a quick reply. I tried to reinstall the plugin with no luck. So I did some research.

    I’m using AVADA template, so I had to replace email-header.php template at my AVADA child theme. Now header issue is corrected. But the issue with “order canceled email is not send to admin” is not working yet. Do I have to replace some files?

    Plugin Author PI Web Solution

    (@rajeshsingh520)

    2 years, 9 months ago

    WooCommerce only triggers the Canceled order email for admin when the order state changes from processing to canceld or on hold to canceled, so it dont trigger when order state goes from cancel request to cancel. will see if that email is needed for the admin on this status change

    woocommerce\includes\emails\class-wc-email-cancelled-order.php

    add_action( ‘woocommerce_order_status_processing_to_cancelled_notification’, array( $this, ‘trigger’ ), 10, 2 );

    add_action( ‘woocommerce_order_status_on-hold_to_cancelled_notification’, array( $this, ‘trigger’ ), 10, 2 );

    Plugin Author PI Web Solution

    (@rajeshsingh520)

    2 years, 9 months ago

    Upgrade to new version v1.3.3.1 released today that will send the cancel order email to admin when the order status changes from cancel request to cancel

    Thread Starter savaldoo

    (@savaldoo)

    2 years, 9 months ago

    I did the upgrade of plugin and everything is working like you wrote. Thank you again for a very quick support. The support is A++++

    Plugin Author PI Web Solution

    (@rajeshsingh520)

    2 years, 9 months ago

    Thanks you can leave a review that will be great

    Thread Starter savaldoo

    (@savaldoo)

    2 years, 9 months ago

    The review was written with all the stars given.

    Thank you again for helping me out with my problem.

    • This reply was modified 2 years, 9 months ago by savaldoo.
Viewing 7 replies - 1 through 7 (of 7 total)

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