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FV WordPress Flowplayer
[resolved] HTML 5 Video File Not Found (3 posts)

  1. minnieminnie
    Member
    Posted 2 years ago #

    We upgraded our website to version 2.1 of the FV flowplayer plugin, now we are receiving emails from many of our members that they can not access our videos in internet explorer. Instead there is a message that says "HTML 5 video file not found" Is there a work around or a way to downgrade. Please advise.

    Thanks

    http://wordpress.org/extend/plugins/fv-wordpress-flowplayer/

  2. FolioVision
    Member
    Plugin Author

    Posted 2 years ago #

    Hi Minnie!

    We provide free support on our forums at http://foliovision.com/support

    Please stop by when you have a chance.

    Thanks for using FV plugins!

    [ Signature moderated. ]

    PS. We also provide paid pro support incidents for all our plugins: http://foliovision.com/wordpress/pro-install

    Pro support is included for FV Flowplayer license owners: http://foliovision.com/wordpress/plugins/fv-wordpress-flowplayer/buy

  3. minnieminnie
    Member
    Posted 2 years ago #

    Hi Alec,

    I have posted in the support forum on your website and responded to your email. You keep pointing me back to the forum where there is no answer to my question rather than just providing me with real help. I'm not the only user having problems with the latest upgrade requesting to downgrade. You can view my post on the forum here: http://foliovision.com/support/fv-wordpress-flowplayer/requests-and-feedback/does-not-work-in-chrome-and-ie#post-1585

    Still six hours later no response other than directing me to ask on the forum..which I did. Can you please provide instructions on how to downgrade to the previous version that did not have all of these issues.

    Thanks.

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