Title: .htaccess file Error Last modified: July 27, 2019 --- # .htaccess file Error * Resolved [monsterakk007](https://wordpress.org/support/users/monsterakk007/) * (@monsterakk007) * [7 years ago](https://wordpress.org/support/topic/htaccess-file-error-3/) * I use wordpress.com. Semms that this error happened for all the wordpress.com users. [https://d.pr/free/i/qzFG0G](https://d.pr/free/i/qzFG0G) Viewing 5 replies - 1 through 5 (of 5 total) * Plugin Author [Takis Bouyouris](https://wordpress.org/support/users/nevma/) * (@nevma) * [6 years, 12 months ago](https://wordpress.org/support/topic/htaccess-file-error-3/#post-11773036) * Hello, my friend, * In wordpress.com you are required to have a paid plan in order to install plugins, correct? Since we have never actually tested the plugin there (it is impossible to debug things in wordpress.com) nor in any other Multisite setup (this is mentioned in the plugin description page) I would like to ask a few questions: * 1. Did this happen after the latest update of the plugin? * 2. Did the plugin used to work in the past in wordpress.com for you? \can you recall the versions you used? * 3. You mentioned that this probably happened to all wordpress.com users. Do you have any more information on that because we have no statistics on how many wordpress. com users might be using our plugin. * 4. Finally, could you please send me the output of the Print debug and Print diagnostics buttons in the plugin settings page? * We ‘ll try to do our best, but wordpress.com is a closed platform and does not allows for much debugging. Let’s see how it goes. * Cheers, Takis * Thread Starter [monsterakk007](https://wordpress.org/support/users/monsterakk007/) * (@monsterakk007) * [6 years, 12 months ago](https://wordpress.org/support/topic/htaccess-file-error-3/#post-11773073) * 1. It is my first time to use this plugin. 2. So I don’t know about the past versions. 3. Nearly 37.5 million websites are hosted on WordPress.com 4. **Print debug info** * ``` ✔ PHP GD library is installed. ✖ Image cache directory has not been created. But this is probably because the cache has not been accessed yet. After accessing your website from a mobile device the directory should be automatically created. /srv/htdocs/wp-content/cache => drwxr-xr-x ✖ Installation .htaccess file is not properly setup. The .htaccess file is not writeable so it might have not been updated. /wordpress/core/5.2.2/.htaccess => ❖ Adaptive images settings dump: array(14) { ["resolutions"]=> array(3) { [0]=> int(1024) [1]=> int(640) [2]=> int(480) } ["hidpi"]=> bool(true) ["cdn-support"]=> bool(true) ["cache-directory"]=> string(21) "cache/adaptive-images" ["watched-directories"]=> array(2) { [0]=> string(18) "wp-content/uploads" [1]=> string(17) "wp-content/themes" } ["jpeg-quality"]=> int(75) ["sharpen-images"]=> bool(true) ["watch-cache"]=> bool(true) ["browser-cache"]=> float(180) ["landscape"]=> bool(false) ["version"]=> string(6) "0.6.67" ["sanitized"]=> bool(true) ["wp-content-dir"]=> string(22) "/srv/htdocs/wp-content" ["wp-content-url"]=> string(38) "https://***/wp-content" } ``` * **Print diagnostics info** * ``` Web Server nginx Document Root /srv/htdocs PHP 7.2.20 PHP Time Limit 1200 PHP Memory Limit 256M PHP Post Max Size 2047M PHP Upload Max Size 2047M PHP Max Input Vars 6144 PHP Display Errors No PHP Error Log /tmp/php-errors MySQL 5.5.5-10.3.15-MariaDB-log MySQL Ext/mysqli Yes MySQL Table Prefix wp_ MySQL DB Charset latin1 WP 5.2.2 WP Multisite No WP Debug Mode No WP Site url https://*** WP WP Home url https://*** WP Permalinks /%postname%/ WP home path /wordpress/core/5.2.2/ WP content dir /srv/htdocs/wp-content WP plugin dir /srv/htdocs/wp-content/plugins WP content url https://***/wp-content WP plugin url https://***/wp-content/plugins WP Locale en_US WP Memory Limit 256M WP Max Upload Size 2gb WP Active plugins Adaptive Images for WordPress v.0.6.67 by Nevma WP MU plugins Health Check Troubleshooting Mode v.1.6.0 by v. by WP.com Site Helper v. by ``` * Plugin Author [Takis Bouyouris](https://wordpress.org/support/users/nevma/) * (@nevma) * [6 years, 12 months ago](https://wordpress.org/support/topic/htaccess-file-error-3/#post-11773621) * Hello again, my friend, * Thank you for sharing this information with us. * My best guess is that the Adaptive Images plugin never worked in wordpress.com. The wordpress.com as far as I know is a Multisite installation and it is a setup that we know we cannot support. * Also, looking at the debug information you shared, I see that in wordpress.com they are using NginX. The only way to make NginX work with the Adaptive Images plugin is to have access to your filesystem and add a special bit of code in the NginX server configuration file (in Apache this can be done automatically via the htaccess file). * Both of the above issues (Multisite and NginX) are explained in the plugin description main page in wordpress.org. * So, my best guess is that you are the first one who probably ever tried to install it there! 🙂 And since wordpress.com is a closed platform I am afraid there is not much we can do to fix or even debug the problem. * Sorry about that, wish it could have been different. * Cheers, Takis * Thread Starter [monsterakk007](https://wordpress.org/support/users/monsterakk007/) * (@monsterakk007) * [6 years, 12 months ago](https://wordpress.org/support/topic/htaccess-file-error-3/#post-11774082) * It’s okay, thanks you so much for your reply. * Plugin Author [Takis Bouyouris](https://wordpress.org/support/users/nevma/) * (@nevma) * [6 years, 12 months ago](https://wordpress.org/support/topic/htaccess-file-error-3/#post-11774842) * You are welcome! Viewing 5 replies - 1 through 5 (of 5 total) The topic ‘.htaccess file Error’ is closed to new replies. * ![](https://ps.w.org/adaptive-images/assets/icon-256x256.png?rev=1138642) * [Adaptive Images for WordPress](https://wordpress.org/plugins/adaptive-images/) * [Frequently Asked Questions](https://wordpress.org/plugins/adaptive-images/#faq) * [Support Threads](https://wordpress.org/support/plugin/adaptive-images/) * [Active Topics](https://wordpress.org/support/plugin/adaptive-images/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/adaptive-images/unresolved/) * [Reviews](https://wordpress.org/support/plugin/adaptive-images/reviews/) ## Tags * [wordpress.com](https://wordpress.org/support/topic-tag/wordpress-com/) * 5 replies * 2 participants * Last reply from: [Takis Bouyouris](https://wordpress.org/support/users/nevma/) * Last activity: [6 years, 12 months ago](https://wordpress.org/support/topic/htaccess-file-error-3/#post-11774842) * Status: resolved