Support » Plugin: BulletProof Security » .htaccess blocking mobile CSS?

  • Resolved Clare12345

    (@clare12345)


    Hi,

    I’m a web designer and my client is having a problem with their mobile site displaying their CSS after installing this plugin. Other than that it seems like a great plugin, altho the .htaccess backend doesn’t say whether or not I am using their files or mine. Anyway, I can’t get the CSS to show up on the mobile no matter what I do.

    What should I do??

    Thank you ahead of time!!

    Clare

    https://wordpress.org/plugins/bulletproof-security/

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author AITpro

    (@aitpro)

    Check the BPS Security Log and post any Security Log entries related to the mobile CSS script/file that is being blocked.

    http://forum.ait-pro.com/forums/topic/read-me-first-free/#bps-free-general-troubleshooting

    The BPS plugin has built-in troubleshooting capability and should not be deactivated for troubleshooting. Deactivating BPS removes the built-in troubleshooting tools/capabilities. You can turn all BPS security features On or Off for troubleshooting to isolate exactly which BPS security feature is causing an issue/problem or to confirm or eliminate BPS as the cause of an issue/problem.

    Note: After doing each troubleshooting step, test whatever is not working to see if it is now working. It could also be possible that 2 things are causing a problem. Example scenario: Doing step 2 and step 3 allow whatever was not working to start working. That would mean both the root .htaccess file and the wp-admin .htaccess file are blocking something legitimate.

    1. Optional (not necessary): Make a backup of your .htaccess on the htaccess Core >>> Backup & Restore tab page.
    2. On the Security Modes page, select the Deactivate Root Folder BulletProof Mode (Default Mode) Radio button and click the Activate|Deactivate button.
    See Custom Code Note
    3. On the Security Modes page, select the Deactivate wp-admin Folder BulletProof Mode Radio button and click the Activate|Deactivate button.
    See Custom Code Note
    4. If an issue/problem is related to Login Security turn Off Login Security on the Login Security & Monitoring page.

    Plugin Author AITpro

    (@aitpro)

    Is the issue/problem still occurring or is it resolved?

    Thread Start Date: 6-4-2015 to 6-5-2015
    Current Date: 6-8-2015

    Plugin Author AITpro

    (@aitpro)

    Did the troubleshooting steps confirm or eliminate BPS as causing the problem? Did you isolate what is causing the problem?

    Thread Start Date: 6-4-2015 to 6-5-2015
    Current Date: 6-9-2015

    Plugin Author AITpro

    (@aitpro)

    Assuming all questions have been answered – thread has been resolved. If the issue/problem is not resolved or you have additional questions about this specific thread topic then you can post them at any time. We still receive email notifications when threads have been resolved.

    Thread Start Date: 6-4-2015 to 6-5-2015
    Thread Resolved/Current Date: 6-11-2015

    Thread Starter Clare12345

    (@clare12345)

    Hi,

    It turned out that the issue was that the site had been hacked and a number of extra .htaccess files had been added to the site that redirected the site to other places. Once all of them were deleted, I also reinstalled the core and everything seemed to be fine. CSS is working again. Thank you!!!

Viewing 5 replies - 1 through 5 (of 5 total)
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