I noticed a weird issue with our subscribers. No one was rebilling (we just launched 40 days ago) and so I checked and it turns out there was an error in our settings – we had set a monthly recurring to “yearly”. SO I changed the monthly level to ‘monthly’ so it will bill properly. I then went into each user and uanssigned them from a level and re-assigned them to the monthly.
Now in the member’s list under fee is says “-” instead of $119. When I click on the user name, on current level it says “
Current Level” Monthly .
There is no fee next to “Monthly” in that field.
Help! How do I fix this? Also, is there a way to manually run the users who missed their re-bill date due to our mistake?
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