How to use this area | WordPress.org

Resolved acejou
(@acejou)

1 year, 10 months ago

Hello, I am using the theme of blocksy, but I do not respond to a bunch of areas after clicking, what is wrong? It would be better if he can hide or edit the project, thank you

The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

Eduard
(@cteduard)

1 year, 10 months ago

Hello @acejou

Can you please get back to us with more details on this one? I’ve accessed the site linked and clicked a few areas and everything worked out correctly. Am I missing something here?

Thanks.

Thread Starter acejou
(@acejou)

1 year, 10 months ago

Sorry, I forgot to put the screenshot, it’s the place framed in red, thank you

https://drive.google.com/file/d/1n9F6-pe1ooqly5Fhs_5cLHaobMZvxE3j/view?usp=sharing

Theme Author creativethemeshq
(@creativethemeshq)

1 year, 10 months ago

Hello @acejou,
As I can see you are using the pro version of our theme, in this case please submit a support ticket on this link because this forum is for free users only.

Eduard
(@cteduard)

1 year, 10 months ago

Hello @acejou

Oh, those are our PTE filters which come from Blocksy Pro. I can suggest to you to thoroughly clear out the cache and regenerated the JS/CSS files, but if this doesn’t work, I’ll invite you to submit a support ticket here — https://creativethemes.com/blocksy/support/ — since these forums are only for our Free users, while Pro users benefit from premium support through our website.

Thanks.

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘How to use this area’ is closed to new replies.

In: Themes and Templates
4 replies
3 participants
Last reply from: Eduard
Last activity: 1 year, 10 months ago
Status: resolved