How to Undo all wordfence settings without wp-admin ? It caused 504 error

  • Resolved vloc

    (@vloc)


    3 years, 6 months ago

    My website has a 504 gateway error since 2 days .
    I edited the firewall settings on wordfence and , i don’t remember very well,i think i checked a PHP setting box , to make the security level higher. Since then, my website can’t load. It tries and fails.
    Is there any way to undo wordfence settings without wp-admin ? i think some changes have been made in the core, then even if i rename the plugin folder and deactivate the plugin in the database, the settings won’t be reset.
    Please help !

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support wfpeter

    (@wfpeter)

    3 years, 6 months ago

    Hi @vloc, thanks for your query and sorry to hear you’re having this outcome.

    I’m happy to provide you with instructions on how to get back into your site. Follow these steps:

    • Please use FTP/SFTP — or any file manager your web host provides via their administration panel.
    • Look inside the /wp-content/plugins/ directory and rename the wordfence directory to wordfence.bak.
    • Once you have logged in to your WordPress admin you can name the folder back to wordfence again.
    • Refresh your dashboard and you should be able to see Wordfence Active again. If not, go to the Plugins page and Activate it.

    This should give you an opportunity to rectify the setting that caused the issue.

    Thanks,

    Peter.

    Plugin Support wfpeter

    (@wfpeter)

    3 years, 5 months ago

    Hi @vloc,

    Hopefully those instructions helped you out.

    If you need any further help with Wordfence in the future, simply start a new topic and we’ll be glad to help any time.

    Thanks,

    Peter.

Viewing 2 replies - 1 through 2 (of 2 total)
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