Support » Plugin: WP Cerber Security, Anti-spam & Malware Scan » how to unblock IP and IP subnet

  • Resolved glouton

    (@glouton)


    Hello,

    I have some IPs in these states :
    IP subnet blocked – Limit on login attempts is reached
    Attempt to log in with non-existing username – IP address is locked out

    I’d like to unlock theses IPs but the Lockouts tab is empty.
    Shows 0 and “No lockouts at the moment. The sky is clear.”

    What’s going on?
    Are these IPs not really locked out?
    If they are, how can I unlock?

    Any advice, help or tip would be nice.

    Best regards,

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author Gregory

    (@gioni)

    Hi! Where do you see those IP addresses? All currently locked out IP addresses are shown on the Lockouts tab.

    Thread Starter glouton

    (@glouton)

    Hello,

    I can see these IP addresses on the dashboard tab or activity tab.

    Right now I have two new locked out IP addresses (and only two) that do show on lockouts tab, but still not the others.

    https://mega.nz/file/0nIjFQ6Y#g7IkCvZ4MqmQTPITmjbvf1TanFZJdEPsforbTlpJHiw
    https://mega.nz/file/crJlmaQa#rCNE1LbiUf_tIqqm8yEMOcrHWB7v4UM6yD8nBTXVVFE

    Plugin Author Gregory

    (@gioni)

    Click the “IP blocked” button on the Activity tab to see the history of all lockouts. I think this makes things clear.

    Thread Starter glouton

    (@glouton)

    Hi there,

    Thank you for you new answer and helping to sort this out.

    If I click the “IP blocked” button on the Activity tab the I have a list of IP addresses with “IP subnet blocked” written in white on red background in the “Event” column + the reason.

    But the Lockouts tab is still empty (empty again even) and, as a result, I still can’t find a way to unblock any of the IP address.

    https://mega.nz/file/cnxBGCbC#SPfrRbr16QVJ3HSsUZ4HGqb_9m9V-Gb-YjzMnw6Iwts

    Regards,

    Thread Starter glouton

    (@glouton)

    Wait… I think I’m being stupid here.

    It’s all because IP is blocked (or locked out) for 60 minutes only, as per the settings. Then it’s automatically unlocked. Isn’t it?
    And I can still see “blocked” in Activity tab because it’s a log.

    Sorry, I was overthinking something obvious.

    Plugin Author Gregory

    (@gioni)

    Yes, after the specified number of minutes, IP addresses are unlocked automatically. On the Activity tab, you see historical records. It’s that easy.

    Thread Starter glouton

    (@glouton)

    How silly of me!

    Thanks for your time.

Viewing 7 replies - 1 through 7 (of 7 total)
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